This article examines the contribution of social discovery platforms and user-generated content (UGC) on readers' advisory (RA) services in Canadian public libraries. Grounded Theory was used to conduct a content analysis of library-assigned subject headings and UGC of 22 adult fiction titles in 43 Canadian public libraries that use BiblioCommons, SirsiDynix, and Encore social discovery platforms. Findings indicate that UGC complements the MARC bibliographic record as it provides insight into the subject of a work, itsprotagonists, and the effect the book has on readers. User-generated reviews provide a rich data set that clearly connects to known RA access points.

An analysis of user-generated content (UGC) of 22 adult fiction titles in 43 Canadian public libraries that use BiblioCommons, SirsiDynix, and Encore was conducted to examine the contribution of UGC on readers’ advisory services. Findings indicate that UGC provides insight into the affect, subject, and protagonists of a work.Nous avons procédé à une analyse de contenus générés par les utilisateurs sur 22 titres de fiction pour adultes dans 43 bibliothèques publiques canadiennes utilisant BiblioCommons, SirsiDynix et Encore, afin d’examiner la contribution du contenu généré par les utilisateurs aux services d’avis aux lecteurs. Les résultats indiquent que les contenus générés par les utilisateurs donnent un aperçu sur le sujet, les protagonistes et les affects d'une oeuvre.

If the public library catalogue is to continue to have relevance to its users, it needs to move beyond its current inventory model, where all content is designed and controlled by library staff and client interaction with catalogue content is limited, to a social catalogue, where users can contribute to, and interact with information and with each other. The goal of this report is to present the results of an analysis of four months worth of log analysis of two social discovery systems used in two Canadian public libraries to examine: (a) how public library users interact with social discovery systems; (b) how usage compares between the two social discovery systems; and (c) whether the use of the features in social discovery systems is consistent over time. Results suggest that clients are making limited use of the social features of the system that allow them to interact with the catalogue records and with one another.

This paper uses transaction log data to examine how library users interact with two social discovery systems used in two Canadian public library systems. Results indicate that user-generated content is not used extensively or significantly in the two social discovery systems. Format is the predominant facet used to refine searches; the remaining facets are significantly underrepresented.Cette étude utilise les journaux transactionnels pour déterminer comment les usagers des bibliothèques interagissent avec deux systèmes de découverte sociaux en place dans deux réseaux de bibliothèques publiques canadiennes. Les résultats indiquent que le contenu généré par les utilisateurs n’est pas utilisé à grande échelle ou de façon importante dans aucun des deux systèmes de découverte sociaux. Le format est la principale facette utilisée pour raffiner les recherches; les autres facettes étant sous-représentées.

Next-generation catalogues are providing opportunities for library professionals and users to interact, collaborate, and enhance core library functions. Technology, innovation, and creativity are all components that are merging to create a localized, online social space that brings our physical library services and experiences into an online environment. While patrons are comfortable creating user-generated information on commercial Web sites and social media Web sites, library professionals should be exploring alternative methods of use for these tools within the library setting. Can the library catalogue promote remote readers' advisory services and act as a localized "Google"? Will patrons or library professionals be the driving force behind user-generated content within our catalogues? How can cataloguers be sure that the integrity of their bibliographic records is protected while inviting additional data sources to display in our catalogues? As library catalogues bring our physical library services into the online environment, catalogues also begin to encroach or "mash-up" with other areas of librarianship that have not been part of a cataloguer's expertise. Using library catalogues beyond their traditional role as tools for discovery and access raises issues surrounding the expertise of library professionals and the benefits of collaboration between frontline and backroom staff.