We investigate evaluation metrics for dialogue response generation systems where supervised labels, such as task completion, are not available. Recent works in response generation have adopted metrics from machine translation to compare a model's generated response to a single target response. We show that these metrics correlate very weakly with human judgements in the non-technical Twitter domain, and not at all in the technical Ubuntu domain. We provide quantitative and qualitative results highlighting specific weaknesses in existing metrics, and provide recommendations for future development of better automatic evaluation metrics for dialogue systems.

Collaborative filtering analyzes user preferences for items (e.g., books, movies, restaurants, academic papers) by exploiting the similarity patterns across users. In implicit feedback settings, all the items, including the ones that a user did not consume, are taken into consideration. But this assumption does not accord with the common sense understanding that users have a limited scope and awareness of items. For example, a user might not have heard of a certain paper, or might live too far away from a restaurant to experience it. In the language of causal analysis [9], the assignment mechanism (i.e., the items that a user is exposed to) is a latent variable that may change for various user/item combinations. In this paper, we propose a new probabilistic approach that directly incorporates user exposure to items into collaborative filtering. The exposure is modeled as a latent variable and the model infers its value from data. In doing so, we recover one of the most successful state-of-theart approaches as a special case of our model [8], and provide a plug-in method for conditioning exposure on various forms of exposure covariates (e.g., topics in text, venue locations). We show that our scalable inference algorithm outperforms existing benchmarks in four different domains both with and without exposure covariates.

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Online communities such as Facebook and Twitter are enormously popular and have become an essential part of the daily life of many of their users. Through these platforms, users can discover and create information that others will then consume. In that context, recommending relevant information to users becomes critical for viability. However, recommendation in online communities is a challenging problem: 1) users' interests are dynamic, and 2) users are influenced by their friends. Moreover, the influencers may be context-dependent. That is, different friends may be relied upon for different topics. Modeling both signals is therefore essential for recommendations.We propose a recommender system for online communities based on a dynamic-graph-attention neural network. We model dynamic user behaviors with a recurrent neural network, and contextdependent social influence with a graph-attention neural network, which dynamically infers the influencers based on users' current interests. The whole model can be efficiently fit on large-scale data. Experimental results on several real-world data sets demonstrate the effectiveness of our proposed approach over several competitive baselines including state-of-the-art models. The source code and data are available at https://github.com/DeepGraphLearning/ RecommenderSystems.

During the past decade, several areas of speech and language understanding have witnessed substantial breakthroughs from the use of data-driven models. In the area of dialogue systems, the trend is less obvious, and most practical systems are still built through significant engineering and expert knowledge. Nevertheless, several recent results suggest that data-driven approaches are feasible and quite promising. To facilitate research in this area, we have carried out a wide survey of publicly available datasets suitable for data-driven learning of dialogue systems. We discuss important characteristics of these datasets, how they can be used to learn diverse dialogue strategies, and their other potential uses. We also examine methods for transfer learning between datasets and the use of external knowledge. Finally, we discuss appropriate choice of evaluation metrics for the learning objective.