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The BPM Center of Excellence (CoE) has been widely adopted in organizations that believe in BPM's potential as a tool to promote an organizational environment that is technically and culturally prone to innovation and change. This chapter shows the relevance of a BPM CoE in order to implement an effective BPM Governance that generates synergy, efficiency, and collaboration within all types of existent BPM initiatives inside an organization. It also discusses lessons learnt related to the implementation of a BPM CoE by presenting a real case in a Brazilian company.

This thesis investigates the adoption of digital platforms by incumbent firms and the reasons why they might fail. It starts with a review of how platforms are evolving due to digitization and why that matters to incumbents. Based on data from leading car manufacturers, the study derives characteristics of platform business models adopted by incumbents and explains how these characteristics relate to failures. A Delphi study with experts in the automotive industry is presented to further explain factors leading to failure. As result, the thesis introduces an integrative model on failures in digital platforms by incumbents, their causes and consequences.

Following the technological developments and presented to the multidisciplinary processes as automakers, Volkswagen Brazil, represented by its ergonomists, through this paper, shows the importance of ergonomic efficiency of management applied to various levels of life of a product, since its creation to its final implementation on production lines.The preventive work of ergonomists during the processes leading to production of a vehicle is accomplished through assessments on a simulated system called the Digital Factory. Since the initial stages to final product delivery there is a need for a multidisciplinary aligning the concepts of ergonomics, productivity and quality of product. Industrial Engineering, Process Engineering, ergonomists and workers are involved in the analysis made through the Workshop's showing the importance of discussion between the various users of the systems. The processes of series are also equipped with a set of certifications flow of job and planned audits on items that describe processes and applied ergonomics.