It is widely recognized that the performance measurement of organizations should help them in their strategic decisions and in their capacity to evaluate their successes. This measurement is, however, lacking in sport governing bodies from the French speaking Community of Belgium (n = 56). This paper proposes a model to measure organizational performance by considering strategic objectives distributed among five main dimensions of sport, customers, communication and image, finance and organizational which are measured by quantitative performance indicators. The focus of the paper is on the governing bodies of Olympic sport (n = 27) and the model measures their missions and systemic goals. In addition, the priority the Chairs of 13 Olympic sport governing bodies attach to each dimension and each strategic objective is assessed. Finally, there is a discussion of the comparison of their priorities and their organizational performance, which leads to the identification of four strategic orientations.

Although much research exists on the performance of organizations little literature exists that allows understanding of the performance of national governing bodies (NGBs) of sport. The research in this paper aims to facilitate this understanding and presents the results of a programme of research carried out with French NGBs. In the main phase of the research, utilizing an adaptation of Lawrence and Lorsch's theoretical framework, case study research was carried out with 11 French NGBs in order to understand their strategy and management practices in relation to their organizational performance. Analysis of these case studies, alongside previous research that has focused on the relationship between strategy/organizational structure and performance, leads to the proposal of a framework through which to explain NGB performance in the field of sport. This framework seeks to accommodate the relationship between strategy, management and operational performance.

The article proposes a conceptual model to examine the relationships between service attributes, brand associations, customer satisfaction, commitment, price of membership, and intention to repurchase in a fitness club. The results show that the services offered by the club, its security, and the promoted image of the club impact positively on satisfaction. The customer relations at the club, customer commitment, and their frequency of weekly attendance have a positive direct effect on intention to repurchase. Perceived price has a negative direct influence. Finally, the research showed that overall satisfaction has a slight positive impact on frequency of attendance. These findings create a paradox for managers of health and fitness organizations who will have to balance the need to increase frequency of attendance to positively impact on intention to repurchase with the need to deliver the service attributes that affect satisfaction and intention to repurchase at high quality level.The factors that lead customers to continue to use a particular organization have been subject to extensive research which has focused on service quality

Understanding athletes' attitudes to doping continues to be of interest for its potential to contribute to an international anti-doping system. However, little is known about the relationship between elite athletes' attitudes to drug use and potential explanatory factors, including achievement goals and the motivational climate. In addition, despite specific World Anti-Doping Agency Code relating to team sport athletes, little is known about whether sport type (team or individual) is a risk or protective factor in relation to doping. Elite athletes from Scotland (N=177) completed a survey examining attitudes to performance-enhancing drug (PED) use, achievement goal orientations and perceived motivational climate. Athletes were generally against doping for performance enhancement. Hierarchical regression analysis revealed that task and ego goals and mastery motivational climate were predictors of attitudes to PED use (F (4, 171)=15.81, P<.01). Compared with individual athletes, team athletes were significantly lower in attitude to PED use and ego orientation scores and significantly higher in perceptions of a mastery motivational climate (Wilks' lambda=.76, F=10.89 (5, 170), P<.01). The study provides insight into how individual and situational factors may act as protective and risk factors in doping in sport

Purpose – This study seeks to examine the moderating role of team identification regarding the relationship between service quality and repurchase intentions among spectators of professional sports. Design/methodology/approach – Quantitative data are collected from a questionnaire survey of 257 spectators attending a professional soccer game in Greece. Multiple regression analyses are used to assess the relationships among the constructs of service quality, repurchase intentions, and team identification. Findings – Team identification is shown to moderate the relationship between service quality and repurchase intentions among spectators at this professional sports event. Both overall service quality and two specific service-quality dimensions (“responsiveness” and “reliability”) are found to be positively associated with repurchase intentions only among respondents with low and medium team identification. No relationship is found between service quality and repurchase intentions among those with high team identification. Practical implications – Managers of professional sports events who wish to increase attendances by improvements in service quality should first segment their customers according to degree of team affiliation. They should then design their service offerings specifically to meet the service-quality expectations of sports fans with medium or low team identification. Originality/value – The study provides valuable empirical evidence of the moderating role of team identification with regard to the relationship between service quality and repurchase intentions among consumers of professional sports events