Theoretical developments in the analysis of organizations have recently turned to an "organizational becoming" perspective, which sees the social world as enacted in the micro-context of communicative interactions among individuals through which meaning is negotiated. According to this view, organizational change is endemic, natural and ongoing; it occurs in every-day interactions as actors engage in the process of establishing new meanings for organizational activities. We adopt this approach to study how meanings were negotiated by senior and middle managers in a workshop held as part of a culture change program at a telecommunications company. Our study identifies two very different patterns in these negotiations, constituted by the particular communicative practices adopted by participants. We discuss the implications of these patterns for organizational change in relation to generative dialogue and power-resistance relations between senior and middle managers.

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In spite of the growing body of research on high performance work systems (HPWS), there is little evidence on their application in the service sector. It is commonly argued, however, that occupational segmentation in services is a barrier to HPWS. Analysis of data from aged-care workers indicates that: HPWS have positive outcomes for workers; highly skilled nurses are no more likely than lowly skilled personal care workers to be subject to HPWS; and in some cases, HPWS are associated with more positive outcomes for low-skilled than high-skilled workers. These findings suggest that HPWS may well be widely applicable in service settings. Copyright Blackwell Publishing Ltd/London School of Economics 2007.

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