MIS teams' NTS are important for workflow and prevention of errors and can be enhanced by working in fixed teams. In the technological complex sphere of MIS, communication revolves around equipment- and patient-related topics, much more so than in open surgery. In all, only a few heterogeneous-design studies have examined this. In the future, the focus should shift to systematically identifying key NTS and developing effective, evidence-based team training programmes in MIS.
ObjectivesThis study aimed to explore the content of conversations, feedback style, and perceived usefulness of feedback to trainee surgeons when conversations were stimulated by a tool for assessing surgeons’ non-technical skills.
MethodsTrainee surgeons and their supervisors used the Non-Technical Skills for Surgeons in Denmark tool to stimulate feedback conversations. Audio recordings of post-operation feedback conversations were collected. Trainees and supervisors provided questionnaire responses on the usefulness and comprehensiveness of the feedback. The feedback conversations were qualitatively analyzed for content and feedback style. Usefulness was investigated using a scale from 1 to 5 and written comments were qualitatively analyzed.
ResultsSix trainees and six
supervisors participated in eight feedback conversations. Eighty questionnaires
(response rate 83 percent) were collected from 13 trainees and 12 supervisors. Conversations lasted median eight (2-15) minutes.
Supervisors used the elements and categories in the tool to structure the
content of the conversations. Supervisors tended to talk about the trainees’
actions and their own frames rather than attempting to understand the trainees’
perceptions. Supervisors and trainees welcomed the feedback opportunity and
agreed that the conversations were useful and comprehensive.
ConclusionsThe content of the
feedback conversations reflected the contents of the tool and the feedback was
considered useful and comprehensive. However, supervisors talked primarily
about their own frames, so in order for the feedback to reach its full
potential, supervisors may benefit from training techniques to stimulate a
deeper reflection among trainees.
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