To enhance products and services provided to researchers and generate external revenue, research operations at the University Health Network implemented an ideation revenue generation framework for evaluation of product ideas for launch to external market. The framework consists of coordinated cross-functional teamwork in idea development and formal evaluation by research operations senior management based on standard criteria. The framework accelerates launch to market of products and services, facilitates due diligence review, increases staff competencies and engagement, and helps foster innovative thinking.

Research Operations at UHN provide services to a large, complex client research community with varying needs. This requires complex coordination and continual refining of service and resource targets to meet client, government and external stakeholder requirements. The UHN Research Operations model focuses on six key enablers: client education, service team expertise, direct communication, process improvement, quality assurance, and, systems and tools. Service departments that have deployed these enablers experience improved client satisfaction.