This multiple case study examines how the idea of using risk assessment tools is manifested and processed in Swedish social services. Based on the analysis of interviews with different stakeholders and of organizational documents in two social service organizations, we investigate the actors who control local risk assessment practices. The findings illustrate that a relatively small group of social workers in the organizations have been able to forward their claims and decide how risk assessment work should be carried out without much intrusion from local managers or politicians. The findings also validate other studies that found that increased standardization can strengthen social workers’ ability to perform their professional task rather than lead to de-professionalization. This article ends with a discussion of what risk assessment practices might mean for domestic violence victims.

Since the 1990s, social work has been subject to requirements for monitoring and quality assurance. Here we examine one of the monitoring systems: Open Comparisons (OC). Gradually expanded and published online by a national agency, the OC now has around 350 indicators that cover major areas within social work in Sweden. We use program theory to clarify the operational idea in which OC is based. To do this, we analyse domestic violence data gathered from two social service organizations, from the regional level and from governmental agencies. The results show a strong normative support for OC within national level. However, OC is time consuming, its data are questionable, and its reliance on name-andshame seems dubious. OC represents a trend in social work that may influence changes in routines and provide new kinds of performance measurements that affect how social work is organized.

Crime victims in Indicatorland – Open comparisons in the social services’ work with victim supportSince the 90s there have been extensive changes in the public sector, such as rationalization and increasing demands for documentation and review. The changes have also affected the social services’ victim support work that has increasingly been subject to various forms of regulation, such as requirements for monitoring, evaluation and quality assurance. This article aims to examine one of the monitoring systems applied in the victim support work: the instrument of open comparisons. This article is based on an exploratory study of the local organization of crime prevention in two municipalities and analyses how the processes of open comparisons are organized at local, regional and central levels. The empirical data consists of documents such as legal sources and handbooks from e.g. the National Board of Health and Welfare and the Swedish Association of Local Authorities and Regions, as well as documents obtained locally in the two municipalities. Furthermore, interviews were conducted with professionals working on different organizational levels. Analytically the study has been inspired by programme theory, which made it possible to concentrate on clarifying the operational idea in which open comparisons are based and capturing the consequences in the two cases. The study shows that open comparisons have been implemented without support from existing research. However, strong normative support for open comparisons exists within governmental agencies and the Swedish Association of Local Authorities and Regions. They are included as one of many elements of New Public Management and result in changes in the victim support work. In contrast to present visions, the performance is not affected to any significant extent. In contrast, a comprehensive administration is created, where employees of municipalities are supposed to collect data, register information and analyse the results generated by the open comparisons.