This article describes lessons learned from a pilot project that delivers Restorative Justice (RJ) to victims of crime referred by agencies supporting victims and victim self-referrals. The project involves a partnership of agen- , 2012). The context and methodology of pilot project are explained. Lessons learned from practice through team case discussion and supervision are then identified and described. The cases are summarised in a table which outlines their key features and acts as a point of reference in relation to the lessons learned.Cases are ongoing at the time of writing. The lessons may not always be clear cut and finalised. We hope that this approach will demonstrate the process of learning from experience and practice as the project develops. Whilst ours is not a rigorously scientific approach, we hope it offers a chance to understand the dilemmas and issues presented by a model which starts from a victim's request for RJ. Independent evaluation, involving interviews with victims, referrers and offenders who have participated in the pilot project, follows at a later stage.

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