Drawing on the concept of organisational behaviour, this research augments the concepts of social capital theory and organisational culture with one pioneering precursor and mediator, the sense of well-being, to develop an integrative understanding of the factors affecting individuals' knowledge-sharing behaviour within the more complex context of the virtual organisation of Taiwanese Non-governmental Organisations (NGOs). A field survey of 131 employees from the selected virtual organisation was analysed using Structural EquationModeling (SEM) to examine the outcomes empirically. Our research offers a persuasive body of evidence supporting the notion that increasing employees' sense of well-being can successfully form a bridge that can connect social capital tendency, organisational culture and employees' knowledge-sharing behaviour. Surprisingly, and contrary to common belief, the integrated model shows that social capital tendency seems to play a more important role than organisational culture in affecting employees' sense of well-being within the virtual organisation in a Chinese cultural context. Consequently, this research reveals the subtle interplay of employees' sense of well-being, social capital tendency, organisational culture and knowledge-sharing behaviour, while the in-depth analysis provides strong support for knowledge management research and practice.

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Purpose – The purpose of this paper is to identify individual variables with an impact on knowledge sharing and explore the under-discussed construct of employees’ ignorance. This can enhance the knowledge-sharing process and facilitate the development of greater intellectual capital. Design/methodology/approach – Eighty-four dependent variables affecting knowledge sharing are analyzed and classified into 11 categories. In addition, the direct effect of employees’ ignorance on knowledge sharing is introduced and empirically investigated in a case study of a multinational organization operating within the aerospace and defense industry. Findings – The findings suggest that employees’ ignorance may negatively affect their intention to share knowledge, thus leading to poor decision-making and communication in organizations. Employees’ ignorance could also limit the organizational ability to repel external threats, implement innovation and manage future risks. Originality/value – A classification scheme based on different categories of employees’ ignorance is developed, providing tailor-made recommendations for practitioners facing different types of ill-informed organizational scenarios. Further, the need to shift the emphasis away from the management of knowledge to the management of ignorance is also an important contribution of this paper.

The aim of this research was to improve understanding of the attitudes, experiences and dynamics of interaction of students working in online groups. This was achieved through a case study of postgraduate Information Studies students using the WebCT discussion board at City University in the academic year [2004][2005]. Qualitative and quantitative methods were employed in combination including questionnaires, interviews, document analysis and discussion board analysis. The latter method involved adapting an existing content analysis framework. The findings highlight the significance of group member participation, collegiality and familiarity among group members.Students enjoyed working in online groups and found the discussion board useful, but often gave preference to other communication methods. Lecturer presence in online groups was found to be important to students, but interaction on the group discussion board was mostly student-centred.Provision of non-referential topic-related information, opinion and solidarity were the most common types of interaction.

The paper presents the findings of a small-scale study undertaken at a UK university. The purpose of the research was to investigate the perceived impact and value of the Academic Library Liaison service at the university. This was considered to be a critical issue of concern, in the light of drivers threatening the UK higher education library sector to de-professionalise -or worse, remove -such services. A mixed methods approach was adopted, combining an online questionnaire disseminated to academic staff, resulting in 29 responses from three academic departments, and in-depth interviews with eight members of academic staff. The results indicate that although academic staff do value the service provided by Academic Liaison Librarians (ALLs), there is scope to increase awareness of the range of services on offer. The study also demonstrates that academic staff prioritise the contribution that ALLs can make through the possession of in-depth subject knowledge, IT skills and well-developed communication skills, and through the provision of advice on copyright matters and assistance with institutional repositories. This holds implications for curriculum design on the part of LIS educators.