Objective: To analyze women's perception of the quality of the service provided for colposcopy test in the city of Belém (PA), Brazil. Method: Quantitative-descriptive study on 400 women who underwent Pap test on the public healthcare network, using the Service Quality (SERVQUAL) model. We used the Cronbach's alpha index to measure the reliability of the scale, and data were analyzed by quartiles of the gaps of the dimensions: tangibility, responsiveness, reliability, assurance, and empathy. Results: The assurance dimension, corresponding to the knowledge and courtesy of staff, featured the highest degree of importance to users; and empathy, which corresponds to the staff's concern with women's needs, featured the lower degree. The most expressive negative gaps concerned the structure of services and the attitude of healthcare professionals when collecting the material. Conclusion: All gaps featured negative relationship between what was expected and perceived, expressing dissatisfaction regarding the service.

RESUMOEste artigo tem como tema, o exame de colpocitologia oncótica realizado nas Unidades de Saúde. Objetivo: O objetivo do estudo é evidenciar o que as publicações científicas nacionais e internacionais revelam sobre a qualidade dos serviços que realizam o exame Papanicolau. Método: Como metodologia, utilizou-se a revisão integrativa da literatura, realizando busca de dados nas bases US National Library of Medicine e da Literatura Latino Americana e do Caribe em Ciências da Saúde. Resultados: Totalizou-se 31 estudos para análise, dos quais 64,5% (20 artigos) foram publicados em periódicos nacionais e 34,4% (11) publicados em periódicos estrangeiros. Os estudos foram agrupados em três categorias conforme conteúdo a saber: conhecimento sobre o exame de colpocitologia oncótica; acesso ao serviço de saúde na Atenção Primária e análise laboratorial. Conclusão: Este estudo identificou a importância do teste de Papanicolau para a população feminina, assim como sua relação e importância nas práticas dos profissionais da enfermagem. Descritores: Teste de Papanicolau; Controle de Qualidade; Colo de útero; Atenção Primária à Saúde. ABSTRACTThis article focuses on the examination of Pap smear done in the health units. Objective: The aim of the study is to show que the national and international scientific publications reveal about the quality of services que perform pap smears. Method: The methodology used the integrative literature review, conducting a search in the data bases US National Library of Medicine and the Latin American and Caribbean Health Sciences. Results: 31 totaled up studies for analysis, of which 64.5% (20 articles) were published in national journals and 34.4% (11) published in foreign journals. The studies were grouped into three categories According to content, namely: knowledge about the examination of oncotic colpocitology; Access to health service in Primary Care and laboratory analysis. Conclusion: This study identified the importance of the Pap test for the female population.