This article focuses on how the COVID-19 pandemic affects Emergency Medical Assistant’s (EMA) mental health. In addition, it aims to define which psychological consequences it entails and if they have received postgraduate training on how to face the pandemic by the Health System or organizations that depend on it. This is a qualitative exploratory study of a phenomenological type where a semi- structured ad-hoc interview has been used for data collection, answered by EMA. The results show the psychological impact that COVID-19 has had on the work and personal life of these workers, the lack of psychological resources and the multiple psychological consequences developed as a result of the neglect of their mental health. EMA reaffirm the psychological challenge the COVID-19 pandemic means, creating situation of greater stress and anxiety than implied internal impediments for the job, family and friends. Therefore, they express the necessity for psychological support, being able to develop a diversity of psychological help resources that allow EMA to release the pychological oppression caused by the added stressors of the COVID-19 pandemic.