No abstract

In the face of increasingly competitive competition in the hospital industry, RSU managers are required to be able to develop strategies, policies or new breakthroughs related to improving the quality of their services, through improving the characteristics of hospital services, which focus on patient needs, so that the risk of errors or discrepancies between service characteristics that are enhanced by what the patient wants can be avoided or minimized. From the results of research conducted there are 21 variables of patient needs from a health service at the Government General Hospital (RSU). Whereas the patient’s research on the service quality of the Government Hospital is 1 variable that has fulfilled the needs of patients, namely that they are satisfied with the quality of hospital services. Variable is the state and completeness of modern medical facilities. Whereas for other variables there are gaps so that they cannot meet patient expectations until the highest quality limit is very satisfied, it is necessary to have a direction of improvement. To obtain the suitability, the technique used to improve the characteristics of the service is the application of the QFD method. The QFD method in this study is in the form of a quality service matrix at the Government General Hospital. From the HOQ matrix, the service quality of the Government Hospital is obtained from the input of the Government Hospital/management that there are priority variables needed to improve their quality, which is generally the patient’s needs related to the recovery of patients, including the knowledge and abilities of doctors, medicines the treatment given in the healing of patients, the service of examination, treatment and care that is fast and precise, guarantee of security and trust in the services provided and the completeness of the readiness and cleanliness of the equipment used. So there are 33 service quality characteristics prioritized for further improvement, with the main priority being patient recovery.

Abstract. Bio massa found in palm oil mill industryis a by-product such as palm shell, fiber, empty fruit bunches and pome. The material can be used as an alternative fuel for fossil fuel. On PTPN IVpalm o il millDolokSinu mbah with a capacity of 30 tons tbs/hour of palm fru it fiber and palm shells has been utilized as boiler fuel to produce steam to supplyboilers power plant. With this utilization, the use of generators that using fossil fuel can be reduced, this would provide added value for the company. From the analysis, the fiber and shell materials were sufficient to supply 18 tons/hoursteam for the boiler. Shell material even excess as much as 441,5 tons per month. By utilizing the 2 types of biomass that is available alone, the electricity needs of the factory of 734 Kwh can be met. While other materials such as empty bunches and pome can be utilized to increase the added value and profitability for the palm oil mill.

PKS PTPN IV KEBUN ADOLINA, Merupakan Perusahaan yang bargerak dalam bidang pengolahan kelapa sawit, dan dalam aktivitas produksinya mempertimbangkan faktor-faktor produksi. Boiler merupakan sarana pendukung yang sangat pentinng dan mempunyai pengaruh sangat besar terhadap aktivitas pengolahan di pabrik kelapa sawit. Tujuan penelitian ini adalah menganalisa ketersediaan cangkang dan serabut kelapa sawit dalam sistem operasi boiler yang nantinya dapat diketahui apakah persediaan TBS olah mencukupi kebutuhan bahan bakar boiler pada saat pengolahan berlangsung, dan menganalisa kebutuhan rata-rata bahan bakar cangkang dan serabut yang dibutuhkan pada setiap tahunnya. Dalam hal ini, dari kapasitas olah TBS 30.000 kg/jam pada bulan Maret 2018 sampai dengan bulan Februari 2019 menghasilkan bahan bakar cangkang rata-rata sebanyak 814.495 kg dan serabut sebanyak 1.553.473 kg. Cangkang yang digunakan sebanyak 730.375 kg serta serabut 1.462.336 kg.. Dari pengolahan dan analisa data dapat disimpulkan bahwa bahan bakar cangkang dan srabut yang dihasilkan dari proses produksi sampingan pabrik dapat memenuhi kebutuhan bahan bakar boiler

In the preparation of furan the raw material used are, Silica Sand, Resin, and Catalyst. Some problem that occurs are high level of water, high level of sour, high level of clay, unsuitable distribution, and low permeability. All those problems above make the power of furan not suitable with the target that has been stated, so that furan can easily be broken, cracked, and do not stand with high temperature and its power becomes weak. The result of this research is that the optimal combination based on the highest TOPSIS score is A1 B2 C3 with the composition of Resin 1.3%, Catalyst 22.5% and new sand 15% + reclaim sand 85%. The coefficient of loss function compression strength is 4.611,11 and 10.375 for the shear strength. The raising quality based on the confirmation experiment is 0.1018 for the compression strength and 0.2339 for the shear strength. The value of S/N in the confirmation experiment for the compression strength is 20.5817 and 23.0480, in which both numbers are in the trust interval limitation that has been decided. It shows that TOPSIS procedure is able to increase furan quality for both responses, that is compression strength response, and shear strength response all at once in one parameter setting.