Using a mixed‐method approach, we explore how the Chinese government frames environmentally controversial projects as well as how citizens may react to the government's framing strategy. Through content analysis of state‐run media reports on paraxylene (a chemical product with many industrial implications, also known as PX) and waste incineration plants, we identify the government's most salient framing tactic as scientific greening—positively depicting such projects as technologically advanced, reliable, and green, often citing experts and scientific sources. Through a survey experiment among 280 college students, we test the effects of such positive frames as well as the negative frames that highlight environmental risks and the comprehensive frames that present both positive and negative information. We find that although the positive scientific‐greening frames can increase one's tolerance of proposed projects in general, they may also enhance their not‐in‐my‐backyard inclination as compared with the control group. Importantly, both the positive scientific‐greening frames and the negative frames reduce citizens' intent to engage in environmental protests. We also find that the negative frames are particularly influential for respondents who have low trust in government. Our findings contribute to the understanding of how framing affects environmental activism in China and elsewhere.

This article sets out to probe into the process and mechanism for government's administrative service quality to influence public satisfaction, government reputation and public trust. It also explores the relationship among satisfaction, government reputation and public trust. Extant studies have confirmed the six dimensions of public-perceived administrative service quality, i.e., convenience, responsiveness, transparency, legitimacy, effectiveness and competence. This article explores how the six dimensions of public-perceived administrative service quality influence public satisfaction, government reputation as well as public trust in a disaggregated approach. According to the empirical model developed in this article, it is found that public-perceived administrative service quality has a positive impact on public satisfaction, government reputation and public trust.

EVWUDFW $EVWUDFW $EVWUDFW $EVWUDFW² ² ² ²7KLV 7KLV 7KLV 7KLV DUWLFOH DUWLFOH DUWLFOH DUWLFOH GLVFXVVHV GLVFXVVHV GLVFXVVHV GLVFXVVHV DQG DQG DQG DQG SURYHV SURYHV SURYHV SURYHV WKH WKH WKH WKH LPSDFWV LPSDFWV LPSDFWV LPSDFWV WKDW WKDW WKDW WKDW WKH WKH WKH WKH GLIIHUHQFHV GLIIHUHQFHV GLIIHUHQFHV GLIIHUHQFHV LQ LQ LQ LQ KRXVLQJ KRXVLQJ KRXVLQJ KRXVLQJ FRQGLWLRQ FRQGLWLRQ FRQGLWLRQ FRQGLWLRQ DJH DJH DJH DJH LQFRPH LQFRPH LQFRPH LQFRPH JUDGXDWH JUDGXDWH JUDGXDWH JUDGXDWH GHJUHH GHJUHH GHJUHH GHJUHH DQG DQG DQG DQG SURIHVVLRQ SURIHVVLRQ SURIHVVLRQ SURIHVVLRQ HWF HWF HWF HWF KDYH KDYH KDYH KDYH RQ RQ RQ RQ FLWL]HQV FLWL]HQV FLWL]HQV FLWL]HQV ¶ ¶ ¶ ¶ KDSSLQHVV KDSSLQHVV KDSSLQHVV KDSSLQHVV LQGH[ LQGH[ LQGH[ LQGH[ DQG DQG DQG DQG IXUWKHU IXUWKHU IXUWKHU IXUWKHU DQDO\]HV DQDO\]HV DQDO\]HV DQDO\]HV WKH WKH WKH WKH GLIIHUHQFH GLIIHUHQFH GLIIHUHQFH GLIIHUHQFH SHUIRUPDQFH SHUIRUPDQFH SHUIRUPDQFH SHUIRUPDQFH $FFRUGLQJ $FFRUGLQJ $FFRUGLQJ $FFRUGLQJ WR WR WR WR WKH WKH WKH WKH HPSLULFDO HPSLULFDO HPSLULFDO HPSLULFDO GDWD GDWD GDWD GDWD DJH DJH DJH DJH LQFRPH LQFRPH LQFRPH LQFRPH DQG DQG DQG DQG SURIHVVLRQ SURIHVVLRQ SURIHVVLRQ SURIHVVLRQ KDYH KDYH KDYH KDYH PDMRU PDMRU PDMRU PDMRU LPSDFWV LPSDFWV LPSDFWV LPSDFWV RQ RQ RQ RQ KDSSLQHVV KDSSLQHVV KDSSLQHVV KDSSLQHVV LQGH[ LQGH[ LQGH[ LQGH[ ZKLOH ZKLOH ZKLOH ZKLOH KRXVLQJ KRXVLQJ KRXVLQJ KRXVLQJ DQG DQG DQG DQG JUDGXDWH JUDGXDWH JUDGXDWH JUDGXDWH GHJUHH GHJUHH GHJUHH GHJUHH KDYH KDYH KDYH KDYH QR QR QR QR LPSDFWV LPSDFWV LPSDFWV LPSDFWV 7KURXJK 7KURXJK 7KURXJK 7KURXJK DQDO\]LQJ DQDO\]LQJ DQDO\]LQJ DQDO\]LQJ WKH WKH WKH WKH UHDVRQV UHDVRQV UHDVRQV UHDVRQV O\LQJ O\LQJ O\LQJ O\LQJ EHKLQG EHKLQG EHKLQG EHKLQG WKH WKH WKH WKH GLIIHUHQFHV GLIIHUHQFHV GLIIHUHQFHV GLIIHUHQFHV ZH ZH ZH ZH ILQG ILQG ILQG ILQG DW DW DW DW SUHVHQW SUHVHQW SUHVHQW SUHVHQW &KLQD &KLQD &KLQD &KLQD KDV KDV KDV KDV GRQH GRQH GRQH GRQH D D D D JRRG JRRG JRRG JRRG MRE MRE MRE MRE LQ LQ LQ LQ EXLOGLQJ EXLOGLQJ EXLOGLQJ EXLOGLQJ VRFLDO VRFLDO VRFLDO VRFLDO VHFXULW\ VHFXULW\ VHFXULW\ VHFXULW\ V\VWHP V\VWHP V\VWHP V\VWHP IRU IRU IRU IRU VHQLRU VHQLRU VHQLRU VHQLRU FLWL]HQV FLWL]HQV FLWL]HQV FLWL]HQV :LWK :LWK :LWK :LWK VWDEOH VWDEOH VWDEOH VWDEOH HQGRZPHQW HQGRZPHQW HQGRZPHQW HQGRZPHQW LQVXUDQFH LQVXUDQFH LQVXUDQFH LQVXUDQFH VHQLRU VHQLRU VHQLRU VHQLRU FLWL]HQV FLWL]HQV FLWL]HQV FLWL]HQV KDYH KDYH KDYH KDYH WKH WKH WKH WKH VWURQJHVW VWURQJHVW VWURQJHVW VWURQJHVW VHQVH VHQVH VHQVH VHQVH RI RI RI RI KDSSLQHVV KDSSLQHVV KDSSLQHVV KDSSLQHVV *UDGXDWH *UDGXDWH *UDGXDWH *UDGXDWH GHJUHH GHJUHH GHJUHH GHJUHH KDV KDV KDV KDV QR QR QR QR GHFLVLYH GHFLVLYH GHFLVLYH GHFLVLYH LPSDFW LPSDFW LPSDFW LPSDFW RQ RQ RQ RQ KDSSLQHVV KDSSLQHVV KDSSLQHVV KDSSLQHVV LQGH[ LQGH[ LQGH[ LQGH[ EXW EXW EXW EXW WKH WKH WKH WKH SURIHVVLRQ SURIHVVLRQ SURIHVVLRQ SURIHVVLRQ KDV KDV KDV KDV JUHDW JUHDW JUHDW JUHDW UHODWLRQ UHODWLRQ UHODWLRQ UHODWLRQ WR WR WR WR KDSSLQHVV KDSSLQHVV KDSSLQHVV KDSSLQHVV LQGH[ LQGH[ LQGH[ LQGH[ 7KRVH 7KRVH 7KRVH 7KRVH FLWL]HQV FLWL]HQV FLWL]HQV FLWL]HQV ZLWK ZLWK ZLWK ZLWK KLJKHU KLJKHU KLJKHU KLJKHU LQFRPH LQFRPH LQFRPH LQFRPH...