Purpose The purpose of this paper is to determine the major influencing factors for the COVID 19 patients’ satisfaction with a six sigma framework model and to explore the successful deployment of six sigma in the health-care sector a case study on COVID 19 patients’ satisfaction. Design/methodology/approach The study is based on a descriptive research design conducted in Chennai, India between May to July 2020 wherein 1,000 COVID 19 patients were studied. The convenience sampling method is used by the researcher for data collection. In this research paper, define-measure-analysis-improve-control methodology has been applied and factors such as assurance, process standardization, infrastructure, waiting time, cost were analyzed using quality function deployment (QFD), regression analysis and Monte Carlo simulation. Findings The applied six sigma model indicated that process standardization contributed the most toward the variation in COVID 19 patients’ satisfaction. Assurance by doctors is the second important factor. The interpersonal quality is important, which indicates a higher level of psychological needs in COVID 19 patients. Waiting time is another important factor influencing COVID 19 patients’ satisfaction. One of the unexpected findings is that cost is insignificant in influencing COVID 19 patients’ satisfaction. Originality/value Six Sigma focuses on process variation improvement that encourages data analysis and problem-solving statistical techniques and evaluates the ability of a process to perform defect-free. Six sigma focused toward COVID 19 patients’ satisfaction has not been carried out, which this paper has done.

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The quality of education that one gets is directly related to his quality of life. Equity plays the vital role in offering quality education to all by addressing their issues, barriers and challenges. A fair and inclusive learning environment are the most important factors to provide equitable education. It aims to provide equal opportunities to all students for developing the successful and socially responsible engineering graduates. The education system has to be modernized with Diversity, Equity and Inclusion (DEI) principles and policies that ensure valuable and quality education for all students. This article demonstrates the strategic implementation of different DEI strategies adopted in the Engineering Institute and discussed the results obtained out of them. Keywords—Diversity, Equity, Inclusion, Engineering Educatio JEET Category—Practice

It has become a challenging task to derive information on attainment of cognitive skills by analysing students’ performance. There are certain subjective critical factors such as understanding of basic concepts, quality of teaching, quality of question papers, and the mode of evaluation, which influence of students accomplishment. The authors feel that it is necessary to examine the attributes of end semester examination question papers. It is essential to assess the type of questions posed in the examinations using the statistical techniques and measures. This paper analyse the analysis of quality of questions used in the end semester examinations. The proposed methodology uses ‘item analysis’ technique for improving the course outcome attainment. Statistical results indicate that the question setters may consider the resulted norms while examining the students by standardizing the assessment questions, which in turn yield better academic performance by students. Keywords: Item Analysis, Course Outcome Attainment, Student Performance, Question Paper Quality