Architecture. E: D.J.M.vanderVoordt@tudelft.nl. W: www.mbe.bk.tudelft.nl. AbstractPurpose: This paper presents a toolkit to measure employee satisfaction and perceived labour productivity as affected by different workplace strategies. The toolkit is being illustrated by a case study of the Dutch Revenue Service. Methodology: The toolkit has been developed by a review of literature and tools for datacollection. The toolkit has been tested and explored further in a number of case studies. Findings: The toolkit includes a Working Environment Diagnostic Tool (WODI) for an indicative or diagnostic evaluation, a list of Key Performance Indicators that can be used for benchmarking purposes, and a Space Utilization Monitor to measure the occupancy of workplaces. Data collected with the tool provides organizations with a clear picture of user experience of the working environment on its own, in comparison to other organizations and in comparison to the goals of the organization. Employees are also asked to rank the issues in order of importance to overall satisfaction and perceived productivity. Research limitations:The modules on economic added value and costs to explore the facility costs effects of different office concepts have not been tested yet. Practical implications:The toolkit and the data from case studies can be used by managers to support decision making on interventions with regard to the organizations' accommodation policy, re-designing or adaptation of the present building, or moving to another building. Scientifically, the data from case studies and cross case analyses can be used to explore and test hypotheses about the best possible fit between people, processes and place. Originality: Although a number of data collection tools have been developed earlier, the strength of the present toolkit is its integral approach and is applicability to both traditional and innovative offices. Classification: research paper.Keywords: Pre-and Post Occupancy Evaluation; employee satisfaction; office concept; data collection toolkit; benchmarking; performance Expectations and realityBriefing, design and management of office buildings are complex processes. Multiple actors are involved, all of them having their own preferences and interests (Maarleveld, 2008). Personal views, intuition, emotion and rationality all play their role. Evidence based decision making may help to improve the benefits of design interventions and to reduce the risks. Pre- Journal of Facilities Management 7, 3, 181-197. ISSN 1472-5967. http://dx.doi.org/10.1108 2 Design and Post-Occupancy Evaluations are important means to collect data about the performance of working environments from a user's perspective (Preiser & Vischer, 2005;Van der Voordt and Maarleveld, 2006). This is particular true when organizations want to change their office accommodation into a new working environment with new ways of working. In the mid-1990s a number of Dutch organizations such as Interpolis Insurance Company, ABN AMRO Bank and the Government Buildings Agency bega...

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