This article addresses the issue of technical documents and the impact their structuring has on professionals working in the field of disability. A model was developed to accompany users with disabilities when entering information; it was based on the linguistic analysis of an assortment of technical documents (institutional forms). We studied the problems related to technical documents by using a methodological approach which was based on a combination of complementary studies. The first was a terminological study, which aimed to look for relevant themes. It was complemented by a second one, which analyzed the discourse that was transmitted by the texts and which was centered on exploring the logical links between propositions and paragraphs. We completed these two studies with a final one, the logico-cognitive analysis. This which allowed us to look for contextual clues, which were produced by the texts in the documentary environment. It was therefore possible to formalize information and communication operations thanks to the reference discourse’s targeted environment in view of designing an automated information system.

Cet article interroge la notion de présence numérique et ses effets sur l'attention à partir de l'expérimentation de dispositifs de téléprésence, dont le robot BEAM®, réalisée dans le cadre d'un séminaire de recherche (Interactions Multimodales Par ECran). Cette recherche tend à identifier les effets de présence et interroge la manière dont les dispositifs techniques peuvent agir sur les interactions en présentiel et à distance. De ce fait, les notions de présence, d'attention et les formes d'engagement générées par ce cadre sont questionnées et analysées. Des formes d’attention sont repérées, qui semblent être fortement reliées aux effets de présence induits par le robot de téléprésence. Celles-ci paraissent également liées aux modalités d’interactions suscitées par le robot d’une part, mais aussi à la manière dont l’individu finit par « intégrer » physiquement le dispositif technique dû à l’effet de mobilité du dispositif robot. De plus, l’utilisateur du robot semble subir des contraintes techniques impactant ses interactions et les déterminant en fonction de l’environnement à distance. La parole devient alors là le fil conducteur de l’interaction à distance.

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The context of this presentation is the ITAC research project [1], a scientific collaboration between the ICAR and the ELICO research teams and Lyon's Public Library (BML). Its aim is to study the intergenerational use of digital artifacts at the BML. ITAC focuses on the relational, linguistic, and educational aspects resulting from the interactions. Our study centers on the interactions between a grandmother and her grandson discovering together the games provided on an interactive table. It is also a question of studying the way in which the grandmother transmits to her grandson the manipulative knowledge of communication with the screen. Through a methodological framework inspired by comprehensive ethology (Cosnier, 2001), the analysis will show how both participants benefit from such an activity when it is properly lead by a mediator. In terms of education, the results show that both participants enhanced their digital literacy. In terms of welfare, the senior gets involved in the digital entertainment environment at the same time as she plays with her grandson. It informs us of her degree of appropriation of digital uses. This ease of communication with the screens limits the speeches constantly highlighting the difficulties of seniors to be comfortable with these new technologies.