Background: Given the changes in society resulting from the explosion of information and knowledge in a knowledge economy, academic libraries are becoming an integral part of the knowledge system, and knowledge management is recognised as a vital process in academic libraries. The success of academic libraries in the competitive and challenging knowledge environment depends on their ability to utilise information and knowledge to meet the needs of the academic community.Objectives: This article investigates knowledge management processes at St Paul’s University Library in Kenya and suggests ways in which knowledge management processes may be enhanced.Method: A qualitative research approach and a case study research design have been adopted. Out of the 50 target population, only 32 were successfully interviewed to the point of saturation, and the data were analysed using content analysis.Results: The findings revealed that knowledge management processes were utilised at St Paul’s University Library, albeit to varying degrees, and the knowledge management processes were not formalised.Conclusion: The article recommends that knowledge management processes should be formally incorporated at academic libraries in Kenya. A formal knowledge management process at St Paul’s University Library may be realised through an institutionalised written knowledge management policy with leadership buy-in. A future quantitative survey of knowledge management processes in all academic libraries in Kenya is suggested.

PurposeThis article suggests strategies for the usage of open access institutional repositories (OAIR) at university libraries in Ghana.Design/methodology/approachPragmatism paradigm, mixed methods research approach and convergent parallel mixed method design was adopted. Simple random sampling, stratified random sampling, purposive sampling techniques and the sample size converter were the sampling procedures and methods employed. The questionnaire and interview guide were used as research instruments to gather relevant data for the study. Descriptive statistics and inferential statistics were used as statistical tools to analyze quantitative and thematic analysis was used to analyze qualitative data.FindingsFactors such as software, staffing, advocacy, marketing and policies are crucial in the development of OAIR strategy at the University of Ghana.Research limitations/implicationsInformation from the National Accreditations Board (NAB) of Ghana (2018) indicates that Ghana has 92 Higher Educational Institutions (HEI). These are categorized into nine national public universities, eight technical universities, ten professional institutions and 65 private universities and university colleges. This article focuses only on five university libraries with the understanding that they were the only universities on the Directory of Open Access Repositories, authoritative international registries of repositories that provide data on the number of registered Institutional Repositories throughout the world.Practical implicationsIt is envisaged that the findings will benefit policymakers, academic staff, university library management and librarians. Academic staff will recognize the need to use OAIR. OAIR managers and administrators will be able to determine the factors affecting the usage of OAIR in university libraries and will be able to design strategies on how OAIR can be sustained and managed.Originality/valueThe article suggests strategies for the usage of OAIR that are instrumental for university libraries in Ghana. The strategies consist of an Institutional Guideline that requires adequate marketing, policies, software and staffing. The research also provided an understanding of OAIR through the lenses of technology acceptance model (TAM) an extension of the Theory of Reasoned Action (TRA) to explain the usage of OAIR in university libraries in Ghana.

This article formulates a route map on how law firms in Botswana may utilise knowledge management to enhance their competitive edge amidst the changing legal environment. It draws from the multiple definitions and perspectives of knowledge management, several frameworks and models together with the empirical findings to recommend a strategy for knowledge management in law firms in Botswana. It underscores the fact that knowledge management is becoming an imperative for the survival of law firms as knowledge intensive organisations. Law firms in Botswana can no longer afford to rely on the traditional methods of managing knowledge because there is a need for the 'best minds' and the best knowledge in their area of practice. It is recommended that lawyers should be proactive, adaptive, innovative, effective and competitive in the provision of outstanding, cost-efficient and effective services to clients. Most previous studies in this area have been carried out in developed countries with large law firms

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Purpose The purpose of this paper is to explore the challenges and opportunities for Zimbabwe’s academic libraries in their endeavour to provide quality services. It will examine how library consortia, namely, the Zimbabwe University Library Consortium (ZULC) and the College and Research Libraries Consortium (CARLC), have been able to provide for the information needs of their users at a time when budgets are inadequate and subscription costs to journals remain unaffordable. It will examine how academic libraries, through resource sharing platforms, have been able to exploit ubiquitous technologies and build on from the traditional interlibrary loan (ILL). The paper will recommend a strategy based on a model to strengthen access to scholarship through resource sharing. Design/methodology/approach The researcher opted for a qualitative research design. A purposive sample of 32 participants drawn from ten academic librarians located in Zimbabwe was used to collect the information. The participants were chosen because of their involvement in resource-sharing activities. The participants were drawn from the two library consortia, namely, CARLC and ZULC. Data for the study was collected using structured interviews. Findings The findings revealed that resource sharing was critical for the survival of academic libraries in Zimbabwe. The study found out that resource sharing was the only option to overcome the challenges of the paywall. It highlighted the need for a concerted effort of all academic institutions in adapting a model that provides for the diverse needs of members with regard to widening access to scholarship. However, in spite of the success of library consortia in enhancing resource sharing in Zimbabwe, there are challenges that require the concerted effort of all academic institutions in coming up with a model that best provides for the diverse needs of members with regard to resource sharing. Practical implications The results of the study will be useful in providing a long-term strategy for enhancing resource sharing among academic libraries in Zimbabwe in their endeavor to support teaching, learning and research. Originality/value There is a scarcity of scholarly studies on resource sharing initiatives among academic libraries in Zimbabwe. This study is unique because it tackles the experiences of the academic libraries in overcoming the challenges of the paywall.