Purpose This study measured levels of compassion fatigue, burnout and satisfaction among critical care and emergency nurses. It investigated coping strategies as moderating factors and as predictors to levels of compassion fatigue. Methods Using a cross–sectional design, this study was conducted on 228 (84.4%) out of 270 from four Jordanian hospitals. Nurses worked in different types of critical care units and emergency departments. Nurses completed a demographic questionnaire on the professional quality of life and coping strategies indicator scales. Results Nurses had low to average compassion satisfaction, burnout and secondary stress syndrome. Problem‐solving and avoidance ranged between very low and average levels. Nurses reported having very low to average levels on seeking social support scale. Female nurses had better compassion satisfaction compared with their male colleagues, and the type of unit had a significant impact on the secondary stress syndrome, problem‐solving, and seeking social support. Nurses from the surgical cardiovascular ICU scored the highest mean scores on the secondary stress syndrome. Better coping strategies were associated with higher compassion satisfaction and lower levels of secondary stress syndrome. Problem‐solving significantly predicted compassion satisfaction, avoidance significantly predicted secondary traumatic syndrome. Conclusions Coping strategies are moderating factors that could improve compassion satisfaction among critical care nurses. Managers could use findings to create healthier and supportive work environments. We recommend focusing on activities that promote better coping strategies, including improving the social support system. We also recommend replicating this study using a qualitative approach to identify further causes of compassion fatigue.

Despite poor knowledge, Jordanian healthcare professionals reported high scores for positive attitudes and compliance with IPCs. Clinical training programmes are required to enhance knowledge and understanding of IPCs.

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Objective: the aim was to evaluate nurses’ self-efficacy, confidence and nurse-patient interaction during caring of patients with COVID-19. Methods: A cross-sectional design with online survey was used with a Self-efficacy scale, Self-confidence scale and Caring nurse-patient interaction scale: 23- item Version–Nurse (CNPI-23 N). Results: A sample of 120 nurses participated in the current study. The results showed that the participants had a moderate level of self-efficacy, self-confidence and interaction (M = 28.84 (SD= 7.7), M =47.41 (SD= 9.0) and M= 93.59 (SD=16.3) respectively). Positive relationships were found between nurse’ self-efficacy, self-confidence and nurse-patient interaction (r = 0.81, P < 0.0001 and 0.79, P ＜0.0001 respectively). Significant differences were found in self-efficacy according to years of experience, academic qualifications and position (F = 2.10, P = 0.003, F = 3.60, P = 0.002 and F = 2.60, P =0.007 respectively). Furthermore, the results indicated that there was a significant difference in self-confidence and nurse-patient interaction also. Conclusion: Nurse educators and administrators should develop and implement further strategies such as continuing education and training, compensatory payment, organizational support and availability of protective measures to increase their self-efficacy, self-confidence and interaction with COVID-19 patients.

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