The marketing and strategic management literature is well-documented regarding the drivers of competitive intelligence (CI) and how they are gathered, its organization, and dissemination through the organization. However, the impact of CI upon the development of other organizational capabilities including marketing capabilities and the performance of organizations has been neglected and very scarce through the literature. Accordingly, this study seeks to investigate the impact of CI categories including market intelligence, competitor intelligence and technological intelligence on marketing capabilities (i.e. market-sensing capability and customer-linking capability), as well as the organizational performance. To this end, structured questionnaire was applied and a survey of 225 persons involved in sales and marketing affairs of insurance companies in Iran was administrated. Results showed that CI categories have direct and significant effect on marketing capabilities and the organization’s performance.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Copyright © 2025 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.