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Investing in information technology is a requirement for enterprises to sustain their competitive advantage in a market that is described as changing and global. IT is a very important resource for enterprises to improve their organizational performance, but requires some justification for its costs and burdens. This study utilized an existing model and applied it on a case in Jordan by analyzing and exploring the implications of investing in IT projects. The case used is the Japan Tobacco International, where a survey was used to collect response from JTI personnel and the documents available on their portal. Two models are proposed to improve our understanding of topic and set the stage for future research. The detailed results of this study are reported with conclusions at the end.

Despite the benefits of e-government and the achieved progress, e-government concepts need some support based on its ethical perspective. The purpose of this paper is to present some important ethical issues that must be considered by e-government stakeholders when adopting such initiative. The objectives of this research aimed at exploring how ethical issues influence citizens' adoption, and the challenges for such issues. An empirical test was conducted utilizing 293 surveys to probe Jordanians perceptions regarding major ethical dimensions of e-government projects. It's concluded that e-government has potential to ensure its progress and success by being ethical. Results indicated also that three dimensions significantly predicted the intention to use e-government services: people with disabilities issues, privacy and security issues, and unemployment issues. The only predictor that failed to predict ITU was the environmental aspect of e-government projects. Conclusions and future work are stated at the end of this work.

This study investigated the utility of the Internet of Things in the public sector and the factors influencing the satisfaction of its users. The study followed two directions, the first investigated managers’ perceptions and their satisfaction with using sensors for tracking vehicles. The second direction investigated drivers’ satisfaction with the system used. Results collected from 20 interviews conducted with managers revealed that cost reduction and more control over drivers’ behaviors are the contributions expected from the system. They reported the dissatisfaction of drivers based on violation of their privacy, inequity of implementation, and the low awareness of its utility. Surveys collected from drivers supported the role of trust and privacy, but failed to support the role of usefulness. The qualitative and quantitative nature of this research revealed valuable insights and concluded to important recommendations and future work.