This paper describes possibilities of using a system dynamic model to simulate experience transfer scenarios in a construction and property management organization. This experience transfer simulation model can be used to evaluate potential benefits and establish the processes that improve transferring of knowledge and learning in an Architecture, Engineering and Construction (AEC) organization. The methodology is based on causal loops and trends of the AEC industry in order to illustrate the relationships between selected features of the complexity of experience transfer. The aim is to apply methodologies of system thinking and system dynamics to depict the issues and needs involved in an experience transfer process faced by a fragmented and multifaceted AEC industry, and then decompose the complex process into manageable pieces. The results of the simulations of different scenarios show that this methodology is applicable in order to decompose a complex learning system. The operationalization of intangible parameters such as priority and awareness are difficult however, due to a high degree of individual understanding of the concepts.

Purpose -The ability to learn is an important organisational resource. The purpose of this paper is to identify issues involved in achieving transfer learning across large construction projects in the building sector. The focus is on linking experiences gained in the operation and maintenance phase of one project to the earlier construction phases in subsequent projects. Design/methodology/approach -The paper presented is conceptual in nature. Findings -Evidence from the construction industry clearly indicates that significant economic benefits can be realized by improving the experience transfer learning process across projects. Despite the industry's significant investments in computer-based management systems, experience and research shows there are other factors that have a significant impact on this learning process. A framework for diagnosing an organisation's learning characteristics is identified. This framework includes both the structural dimension of the formal organisation and the cultural dimension of the social relationships within the organisation. Originality/value -Improved feedback from the operative and maintenance phase has the potential to reduce total life cycle costs for future construction projects. Using Kim's OADI-SMM model of organisational learning, this paper applies a diagnostic instrument that focuses on the organisation's structural and cultural characteristics to identify breakdowns in experience transfer and learning. Awareness of the factors that inhibit experience transfer and learning can contribute to improving industry performance.

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