PurposeThis paper seeks to assess the capabilities and maturity of supply chain planning and product quality management systems implemented by the dairy industries in three different countries: Russia, Kazakhstan, and Lithuania.Design/methodology/approachThrough a systematic analysis of statistical information, the descriptors of the logistics supply chain efficiency were identified. Directions for dairy supply chain management improvement were also highlighted. The study uses secondary statistics from open sources as a basis for the comparative analysis across a range of indicators, including the Logistics Performance Index (LPI), the dairy products quantity, the production volume of milk and dairy products, and other indicators characterizing the dairy industry.FindingsThe results of this study suggest the inconsistency and narrowness of single indexes and ranking, which are traditionally used to evaluate the logistics system. LPI values confirmed that the internal efficiency of the Lithuanian logistics system exceeds similar systems in Russia and Kazakhstan.Social implicationsIn this paper, ways to improve supply chain management of dairy products in the context of globalization have been determined, the prerequisites for the formation of the perishable goods market according to the balance of supply and demand and the institutional mechanism of this process, which represents important information for all interested economic agents, have been analyzed.Originality/valueThe proposed approach points to the importance of having detailed information on the supply chain infrastructure and the need to introduce a single information space based on modern information and communication technologies.

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