The purpose of this paper is to examine the factors that influence the employee engagement in hotel industry in Malaysia. Four independent variables have been identified as the factors that are going to be tested in this research which are training and development, internal communication, rewards, and leadership. Effective and good employee engagement programs contribute to increase commitments, motivation, morale and innovation. Therefore, the ultimate improvements on performance and profitability of an organization and it can help all the organization to build their employee engagement among employees. This study was targeted to employees who currently work at hotel industry in Malaysia as this industry has been recognized as a potential prospect in the growth of the service industry in Malaysia. Theory of Social Exchange Theory (SET) has been chosen as underlined theory in this research.

Perak State government in Malaysia has been promoting an Internet tax filing called electronic filing as part of its e-government initiative. Starting in year 2006, Malaysia Inland Revenue Board (IRBM) has launched the e-filing method for individual taxpayers and from that point of time, Malaysia's citizens are provided with the option to choose their tax filing method either in the way of manual tax-filing method or e-filing method. This study focuses on the Perak State academics' intention and behavior to adopt e-filing tax system. The target population for this study is academic staff in Perak State in Malaysia. 116 usable questionnaires were collected from three public institutions and two private institutions of higher learning in Perak State in Malaysia and the data analyzed through the SPSS. The findings show that perceived use of use, perceived usefulness, perceived security, and perceived credibility do influence the Perak State academic's e-filing adoption intention. However, perceived service and information quality has not influenced their e-filing adoption intention. This study provides several important implications for building and promoting effective e-filing system by the IRBM.