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This paper examines how innovation management could bring greater opportunities for cultural heritage tourism at the community level. A two-stage investigation using indepth, semi-structured interviews with key informants and random, on-site, short, structured interviews with tourists was conducted to uncover the preconditions and categories of innovation that support cultural heritage tourism in the Amphawa Waterfront Community, a renowned tourist destination in Thailand. The results from the study suggest that the "willingness" and "capability" of those involved in a community-based cultural heritage initiative are key to fostering a multitude of innovations but may not guarantee its long-term success. A mind-set towards sustainability that considers economically, socially, and environmentally viable innovations is required for sustainable growth. A call for innovation management from this sustainable angle is proposed at the end.

This article examines the potential of floating markets in the Nakhon Pathom province as a creative tourism destination by performing a two-stage qualitative study. It explores in particular the perceptions of community leaders toward the possibility for established floating markets to become creative tourism destinations and the current and future constraints in such development. In the first stage, an environmental scanning is performed using readiness indices for tourism destination, which are adopted from two sources. In the second stage, the perceptions of community leaders toward floating markets are examined through in-depth, semi-structured interviews. These investigations reveal the significant role of community leaders and their perspectives toward the direction and development of their communities. The investigations also identify the factors that promote and obstruct creative tourism in a particular floating market destination.

This article marks the first systematic review that focuses on generational diversity in the hospitality workplace in the period from 2000 to 2016. A comprehensive search was conducted in the five dominant databases, namely, Scopus, SAGE, Emeralds, Science Direct, and EBSCOhost’s Hospitality and Tourism Complete, resulting in 49 articles for systematic content analysis. This article maps out the existing landscape of generational studies within a hospitality context before providing five areas of recommendations for future studies to fully capture the intricacy of the generational phenomenon. This study serves as a funnel for academics and practitioners within the hospitality field as it gears their attention and research directions toward the crucial, yet underexamined, context of generational studies.

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