Purpose
The purposes of the study are to investigate the role of brand experience in the generation of consumer-based brand equity (CBBE) in Islamic banking and to identify the important components of brand equity, in light of Aaker (1991) and Keller (1993), who combined effect on brand loyalty to effectively manage CBBE in Islamic banking.
Design/methodology/approach
Paper and pencil technique was used to collect data from the consumers of Islamic banking products. In total, 365 respondents were finally considered for data analysis. Convenient sampling technique was used to collect data. Correlation, multiple regression and hierarchical regression techniques were used with the aid of SPSS and AMOS to analyse the data.
Findings
The results show that perceived quality, brand image, brand experience, brand loyalty and brand awareness are positively associated and have a significant influence on overall brand equity. Based on the results, the study concludes that perceived quality is an important variable in the management of CBBE in Islamic banking to improve overall brand equity. Hence, it is concluded that perceived quality, brand experience and brand image are the most important focusing areas from CBBE in the management of Islamic banks’ brand equity and cannot be undervalued.
Practical implications
The research findings illustrate the importance of brand experience and effects of overall brand equity dimensions in the process of building strong brand equity of Islamic banks. Therefore, this research has implications not only for experiential marketing but also for human resource managers and brand managers. The scope of the present study is limited only to the consumers of Islamic banks products of Malaysia and Pakistan.
Originality/value
Brand management literature focused on the components of brand equity model and its importance in creating overall brand equity. Previous studies are yet to investigate the combined effect of brand equity components (perceived quality, brand awareness, brand image and brand loyalty) to manage overall brand equity. Therefore, the present research fills the gap by investigating the combination of best brand equity components that are very effective to manage brand loyalty and overall brand equity. Second, this study investigates the impact of brand experience on CBBE components in Islamic banking which has not been tested before in Islamic banking.
This study estimates a set of fixed effects/random effects models to
ascertain the long-run relationships between poverty, income inequality, and
growth using pooled data from eight household income and expenditure surveys
conducted between 1992/93 and 2007/08 in Pakistan. The results show that
growth and inequality play significant roles in affecting poverty, and that the effect
of the former is substantially larger than that of the latter. Furthermore, growth
has a significant positive impact on inequality. The results also show that the
absolute magnitude of net growth elasticity of poverty is smaller than that of gross
growth elasticity of poverty, suggesting that some of the growth effect on poverty is
offset by the rise in inequality. The analysis at a regional level shows that both the
gross and net growth elasticity of poverty are higher in rural areas than in urban
areas, whereas the inequality elasticity of poverty is higher in urban areas than in
rural areas. At a policy level, we recommend that, in order to reduce poverty, the
government should implement policies focusing on growth as well as adopting
strategies geared toward improving income distribution.
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