RESUMOObjetivou-se identificar o nível de conforto de familiares de pessoas em estado crítico de saúde decorrente das práticas de acolhimento da equipe hospitalar. Foram entrevistados 250 familiares em hospitais do Estado da Bahia, utilizando-se uma escala Likert. Os dados foram analisados em percentuais e separatrizes. Para nove das 12 afirmativas da escala, a maioria dos familiares pontuou seu nível de conforto entre muito e totalmente confortável, mediana de 4, revelando gentileza, tranquilidade e comunicação cordial com familiares. Mais da metade da amostra pontuou seu nível de nada a mais ou menos confortável, mediana=3, para afirmativas sobre demonstrações de interesse da equipe pelo familiar e flexibilização da visita ao ente. Constatou-se a necessidade de maior interesse da equipe quanto a condição e necessidade do familiar. A promoção do conforto na dimensão acolhimento demanda a interdisciplinaridade da ação assentada em filosofia humanística para o qual a enfermeira tem importante papel a desempenhar. DESCRITORES RESUMENEl objetivo del estudio fue identificar el nivel de confort de familiares de personas en estado crítico de salud como resultado de las prácticas de acogida del equipo hospitalario. Se entrevistó a 250 familiares, en hospitales del Estado de Bahía y se utilizó la escala Likert. Los datos fueron analizados en porcentajes y separados en matrices. Para 9 (nueve) de las 12 (doce) afirmaciones de la escala, la mayoría de los familiares señaló su nivel de confort entre mucho y totalmente confortable; mediana de 4, revelando gentileza, tranquilidad y comunicación cordial con los familiares. Más de la mitad de la muestra señaló su nivel de nada a más o menos confortable (mediana=3), para las afirmaciones sobre las demostraciones de interés del equipo por el familiar y flexibilidad de la visita al paciente. Se constató la necesidad de mayor interés del equipo en relación a la condición y necesidad del familiar. Promover el confort en la acogida exige una acción interdisciplinaria basada en la filosofía humanística, donde la enfermera tiene un rol importante que desempeñar.

The purpose was to estimate the decision time (DT) for searching for attendance for men and women suffering from acute myocardial infarction (AMI); and to analyze the influence of surrounding variables in the DT. Transversal study, involving one hundred patients interviewed in hospitals of Salvador-BA, Brazil. For data analysis, it was used the chi-squared or Fisher's exact test, and the Robust Linear Regression Model. AMI at the home predominated, with family members and patients receiving mistaken actions. A high DT was observed both, for women (0.9h) and men (1.4h). Those at home during the initial symptoms had higher DT, compared to those at work; and lower in relation to those in public spaces (p=0.047). Statistically significant interaction occurred among gender and the fact of living with company; and among gender and having a companion and children, for the outcome of the DT. Nursing care focused on the specificity of surrounding factors and gender can optimize early attendance.

OBJECTIVE: this study aimed to analyze the interaction of gender in the association between decision time for seeking healthcare services and the sociodemographic and clinical variables. METHOD: this exploratory, cross-sectional study was performed with 100 individuals interviewed in hospitals in Salvador, Bahia. The chi-square test or Fisher's exact test and the robust linear regression model were used in the analysis. A statistical significance of 5% was adopted. RESULTS: men and women presented long decision times. The decision time was less for smokers and those with constant and/or severe pain. There was an interaction between gender and smoking and between gender and pain radiating to the neck or jaw for the decision time outcome. CONCLUSION: decision times were long and were influenced by clinical and gender variables. The study provides support for nursing care practices focused on the specificity of these factors and of the genders aiming to reduce the decision time.