Purpose This paper aims to contribute to research in the field of social innovation and participatory policies through the analysis of the experimental “Quartiere bene comune” project implemented by Reggio Emilia municipality. The paper focuses on the planning strategies, the operational co-design methodologies and the programming of the used processes. Design/methodology/approach Firstly, the paper reviews the regulatory instruments and previous participatory policies implemented in Italy. Secondly, it describes the approaches and methodologies used in the context of participatory policies, through strategic planning and according to bottom-up governance models. Findings The study assesses the quality of the non-standardized solutions which were adopted, both in terms of community daily needs and of management of public space. Such assessment relies on a system of measurable numerical indicators, to the goals established within the pre-agreements between public administration and community and to the ensuing consistency with the indicators provided for in the planning and executive management plan of the public body. Research limitations/implications This paper proposes a new model for the evaluation of public action, capable of highlighting the relation between assumptions, operative processes, results and impacts achieved. The study is limited to the case of seven sample neighbourhoods of a single city, in which the Citizen Agreement cycle has been completed. Originality/value The study contributes to defining the framework of participatory practices in terms of active citizenship and organizational/social innovation and proposes a new methodology of impact assessment.

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