Implementation of laws intended to prevent commission of negative bureaucratic behavior is a challenge to most government agencies. Republic Act No. 11032, otherwise known as Ease of Doing Business and Efficient Government Service Delivery Act of 2018, aims to strengthen the Anti-Red Tape Act (ARTA) of 2007 that lessens the perennial problem of bureaucratic red tape which causes graft and corruption. This study aims to determine the degree of observance on the three core components of ARTA namely citizen’s charter, access to government service through frontline services, and report card survey. In addition, zero-contact policy is also observed which is an amendment to the existing law. Based on the results, the core components of Republic Act No. 11032 are always observed in the Department of Education Division of Nueva Ecija but the presence of queuing is observed regardless of the institution’s effort to eliminate red tapes. The success of policy implementation can be fully achieved when coupled with a change of behavior on both part of the service providers and public clientele. Bureaucratic equity followed by inculcation of core values by the service providers with the embodiment of the norms of conduct and ethical standards contribute in the delivery of an efficient government service.

It is said that the most motivated workers can be found in the Banking and Insurance Industry. The study looks into the motivational factors affecting the satisfaction and performance of twenty workers from the three FICO Branches in the province of Nueva Ecija in the Philippines. Through the use of mixed methods of research and self-made questionnaire designed to elicit the responses of the bank workers, the study found out that most of them are college graduates, are very satisfied with the offerings of the company, have been rendering their services for less than five years, and performs Above Expectations based on the company’s recent evaluation. Based on the findings, it is suggested that: The motivational factors identified be reinforced for the worker’s benefits; The management should consider conducting a regular survey to serve as platform where workers can voice out their needs and opinions for the further improvement of the workplace and existing policies, and to further uphold the workers’ welfare; and Let the workers organize informal programs for stress management, recreations, trainings that they deem fit and necessary with due consideration to available resources and existing policies. Since the study is limited to the FICO Bank Branches in Nueva Ecija, it is also suggested that similar study be conducted in other locales and other bank branches.