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This article will equip performance improvement practitioners with an approach for working with clients to determine business impact. It is based on comparing the current performance (baseline) to the desired performance (goal) in the determination of the performance gap and the calculated business impact.Achieving common understanding of these elements is accomplished through conversation and consensus between the consultant and client via the capturing business impact (CBI) job aid. The result is an informed go/no-go business decision.

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This article provides performance improvement (PI) practitioners with stories, practical tips, and insights gleaned from the experiences of seasoned PI professionals who have a combined total of 151 years of experience. We asked all participants the same six questions, on the topics of career accomplishments, professional surprises, attributes and characteristics, significant professional constraints, primary messages, and thoughts on future PI trends. We hope the day-to-day efforts of reader-practitioners will benefit from this article.

Do you regularly reflect on the value you bring to your client? The act of reflection is something experienced consultants, both internal and external, consistently do in their practice. This article examines the ways in which Certified Performance Technologists (CPTs) define and recognize the success of their efforts, but most importantly, how they learn from engagements that do not always end with the desired outcome. You will hear from CPTs across several industries in their own words about what strategies they have employed to continue to improve their skill sets.