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We investigate the factors that affect the use of social media for civic engagement and social capital, and examine if online civic engagement also results in offline civic engagement. Using data from 282 university students, we find significant relationships between social media use, social capital, online and offline civic engagement. This study also tests the relationship between personality traits of individuals and how these traits relate to the use of social media for civic engagement and social capital. While agreeableness and conscientiousness are strongly associated with perceived usefulness of social media use, agreeableness was found to have a negative association with perceived usefulness of social media in the context of civic engagement.

Abstract. This extended abstract presents a review of various constructs and evaluation frameworks proposed in the literature for e-Retailers. Our study shows that the existing frameworks apply to either the technical or the nontechnical elements of an e-Retailing site and not both of them. Therefore, a comprehensive framework covering all aspects of quality is what is required. Furthermore, for the long run sustenance and growth of e-Retailing, it is necessary to focus on the service provided and not only the technical aspects. In the Indian context, where e-Retailing is beginning to enter a rapid growth phase, evaluation methods and metrics which are appropriate are necessary. Our extended abstract highlights the key issues that will help define these constructs.