Communications related to architectural projects have become more complicated due to more complex design projects, the growth of technology and design information management systems and different backgrounds of stakeholders. These issues have had a significant effect on how buildings are designed and evolved Architecture to combine technical and social aspects of design. This study reviewed and focused in Design and facilities management, behavior and communication as well as interfaces issues. This study introduced the approaches and strategic methods of effective communication in architectural design practice from the view of technological and humanistic characteristics to manage communication challenges in architect-client relationship.

Many studies stress cooperation between architects and clients in which knowledge and experiences are shared in order to reach synergy. Thus, a process approach is required to make the latent knowledge and intention of the client explicit, efficiently connecting him/her to the architect. However, little attention has been given to socio-technical features of this relationship within architectural design process. This study aims to present an approach with collaborative, communicative and innovative features, which develop client involvement, information sharing and design-supporting tools within architectural design process. A literature survey has been conducted to investigate the characteristics of the communication process, architectural design process, design-supporting tools and means, method and concept of virtualization in design and communication. Finally, this study concluded by integrating the concept of virtualization and virtual reality tools into communication and design process. A new design approach will be generated, which will satisfy both architect and client, as well as design outcomes.

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The architectural design process has used a variety of design supportive tools with the potential of emerged new technologies available to architects today. Unfortunately, there is no comprehensive classification of design supportive tools in practice. Today's architects are practicing various advanced technologies in design activity, but they have the insufficient ability and method for utilizing artifacts into the design process. The issue mentioned above is problematic because new tools and applications have been developed without knowledge of clients. To achieve a reliable tool assessment, subjective factors such as client feedback must be considered as criteria of selection tools. Foremost, it requires comprehensive investigation of the current situation of architectural design practice. This study aimed to introduce a descriptive and holistic framework of the factors affecting the adoption and utilization of design supportive tools in architectural design practice. The significance of this study is that architect and client need to employ the design supportive tools based on the character and nature of each stage of the design process to achieve the design objectives. Thus, appropriate tools will help them to present the solution in a way which is understandable and tangible to both parties. Tools have a prominent role in this approach and because of vast development in design and communication tools in the digital era, by adapting the technological and behavioral changes into a design process an innovative approach will be generated.