Purpose This paper aims to map literature about innovation capabilities (IC) taking into consideration industrial clusters to propose a conceptual framework that synthetizes the main factors and subfactors responsible for ICs; in addition, the paper also proposes a research agenda. Design/methodology/approach A systematic literature review (SLR) was performed; academic papers were analyzed qualitatively and quantitatively. Findings The authors provide a descriptive analysis followed by a thematic synthesis, in which we present 05 enablers and 20 critical factors (CF) of IC in clusters. The proposed framework emphasizes what needs to be done or improved to increase IC in cluster-based companies. Based on this systematic review and the framework proposed, the authors identified opportunities for future research. Research limitations/implications The enablers and CF identified through SLR were not validated empirically. Therefore, future studies on the current topic are required to validate the framework by investigating which factors are more relevant to cluster-based companies that intend to improve their innovative performance. Practical implications The present findings have important implications for the identification of the factors and subfactors that may contribute to the development of IC, which may help managers and decision-makers in recognizing which factors are the most responsible for business innovation. Originality/value The paper identifies enablers related to the development of IC in industrial cluster and presents a research agenda. The framework represents a guideline for companies to achieve better innovation performance.

Purpose This paper aims to propose an assessment framework to evaluate companies' innovation capability in the context of industrial clusters. Design/methodology/approach The assessment framework was built based on the Graph-Theoretic Approach (GTA) to measure the influence of the factors and sub-factors of innovation capabilities. To quantify the level of interdependence between factors and sub-factors of innovation capability Delphi method was adopted. The authors developed five case studies in firms from an Information and Communications Technology and Creative Economy cluster in Northeastern Brazil to test the framework's applicability. Findings The results showed that identifying and evaluating the factors of innovation capability allows a larger understanding of what affects these capabilities to a greater or lesser extent and contributes to strategic decision-making. Research limitations/implications The framework evaluates the innovation capability of each firm, not providing an index for the whole industrial cluster. Besides, the framework does not consider the innovations developed by the companies through the innovation's capabilities. As the Delphi technique was adopted to analyze the levels of influence or interdependence between factors and sub-factors of innovation capability, different experts may lead to different results. Practical implications Among the managerial implications, the authors can highlight the innovation capability index as a practical performance measure to stimulate improvement initiatives regarding innovations in industrial clusters. Besides, as the proposed framework is generic, research organizations, public institutions and regional governments can adopt it to analyze innovation capabilities in cluster-based companies. Originality/value Previous industrial cluster studies have concentrated on knowledge transfer as the main attribute influencing innovation capabilities. The literature also presents assessment frameworks focusing on qualitative analyses or innovation capabilities outcomes (patents and products). Differently, the authors proposed a quantitative assessment framework considering specific factors (and sub-factors) of innovation capabilities in industrial clusters.

Resumo: As instituições de ensino têm papel fundamental na formação dos indivíduos, influenciando direta e indiretamente em questões sociais, econômicas e ambientais. Dentre os problemas de conforto ambiental mais encontrados em ambientes de ensino, destacam-se os excessivos níveis de ruído, que afetam o processo de ensino-aprendizagem. O objetivo deste trabalho é avaliar os parâmetros de níveis de ruído de seis laboratórios de informática com Video Display Terminals (VDTs) de Centros de Tecnologia de Instituições de Ensino Superior (IES) em áreas das regiões brasileiras, avaliando o comportamento e a conformidade do seu nível de ruído equivalente (LAeq) e elaborando um modelo matemático que compare os níveis de ruído entre as instituições. A conformidade dos níveis de ruído foi avaliada segundo a NBR 10152/1987, a ANSI S12.60-2002 e as diretrizes da Organização Mundial da Saúde. O estudo se trata de uma pesquisa experimental, cujas medições técnicas foram realizadas de acordo com a NBR 10151/2000. A análise descritiva mostrou que os seis ambientes de ensino avaliados apresentaram LAeq superiores aos valores estabelecidos nas normas aplicáveis. Criou-se um modelo linear generalizado para comparar os níveis de ruído entre os laboratórios das instituições, que corroborou os resultados obtidos na análise descritiva. Avaliaram-se os aspectos arquitetônicos dos laboratórios e concluiu-se que os elevados níveis de ruído podem estar vinculados aos baixos coeficientes de absorção dos materiais presentes nessas salas. A originalidade está na análise das diferenças dos níveis de ruídos entre os laboratórios a partir de uma modelagem matemática, mas levando-se em consideração os aspectos arquitetônicos.Palavras-chave: Ruído. Sala de aula. Laboratório de informática. VDT. Discente. Abstract:Educational institutions have a fundamental role in the formation of individuals, directly and indirectly influencing social, economic and environmental matters. Among the problems of environmental comfort most found in teaching environments, the excessive levels of noise stand out, which affect the teaching-learning process. The purpose of this paper is to evaluate the noise level parameters of six computer laboratories with Video Display Terminals (VDTs) of Technology Centers of Higher Education Institutions (HEI) in areas of the Brazilian regions, evaluating the behavior and compliance of their equivalent noise level (LAeq) and developing a mathematical model that compares noise levels between institutions. The compliance with noise levels was assessed according to NBR 10152/1987, ANSI S12.60-2002 and guidelines of the World Health Organization. The study is an experimental research whose technical measurements were performed according to the NBR 10151/2000. The descriptive analysis showed that the six teaching environments evaluated presented LAeq higher than the values established in the applicable norms. A generalized linear model was created to compare the noise levels between the institutions' laboratories, which corroborated the...

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A gestão por processos representa um instrumento de melhoria de desempenho das instituições de negócios, porém muitas empresas ainda não se encontram orientadas para os processos. Neste contexto, insere-se a abordagem de gerenciamento dos processos de negócio (business process management ou BPM), que envolve um ciclo feedback sem fim para assegurar que os processos de negócio estejam alinhados com a estratégia organizacional e o foco do cliente. A literatura propõe vários modelos para orientar as organizações à gestão por processos. O objetivo deste trabalho foi analisar modelos de BPM propostos nos últimos 10 anos, a partir de uma síntese descritiva destes, comparação de suas fases, levantando suas convergências e variações, como também a partir do alinhamento desses modelos com atributos chaves ao BPM, que foram identificados a partir da literatura. A contribuição deste trabalho se dá pela utilidade destas análises para pesquisadores ao buscarem estudar sobre diferentes modelos de gerenciamento de processos. Bem como este trabalho também apresenta contribuição prática pois pode ajudar profissionais a adotar modelos e promover o BPM.