The current study examined undergraduate student understanding of, and interest in, course material as potential antecedents to student experiences of flow within a classroom setting. In addition, the social, informative, and contagious nature of flow were examined, as was the influence of being in flow during classroom coverage of material on subsequent quiz performance. Data from 14 students in an intensive course were collected over 15 days. All students provided ratings of their mood at the start of each class and ratings of their experienced flow, their interest in and understanding of material, and perceptions of their classmates' and the instructor's flow at the end of each class. In addition, the instructor provided ratings of her flow and perceptions of the class at the start and end of each class. Finally, students completed daily quizzes over the previous day's material. Results revealed that, controlling for prior mood, understanding of and interest in material were related to daily reports of flow experiences. In addition, evidence for the social validation and contagion effects of flow emerged. Contrary to expectations, flow during knowledge acquisition was not related to
Emotional labor research largely focuses on client-facing occupations. However, employees across occupations engage in emotional labor when they perceive that specific types of emotional communication are required to align with organizational expectations. The current two-week daily survey study of 42 employees was conducted at a small website development company to examine relationships between employees’ emotional labor, physical health, and psychological well-being. Results indicated that daily emotional labor surface acting was significantly negatively related to daily psychological well-being and daily physical health. However, daily emotional labor deep acting was not significantly related to daily psychological well-being or daily physical health. After aggregating emotional labor across days, results revealed a significant positive relationship between emotional labor and burnout. This study enhances organizational awareness of the relationship between emotional communication expectations and employees’ psychological and physical health. Research-driven practices are detailed to ameliorate the negative side effects of emotional labor communication demands.
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