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The recent outbreak in severe acute respiratory syndrome-coronavirus-2 (SARS-CoV-2) has demonstrated the complete inability of nations across the world to cope with the pressures of a global pandemic, especially one in which the only current feasible treatments are those which deal with the symptoms alone and not the viral cause. As the death toll rises, scientists begin to fall toward new avenues of research, with novelty showing itself to be an incredible and so far, underrated resource. In this case, the use of biosurfactants in dealing with this pandemic justifies extensive study with their potential applications being in the prevention of viral spread; dealing with the symptoms that develop after the incubation period; directly targeting viral infected cells and preventing the spread of the virus throughout the host, all in addition to also acting as potential drug delivery systems and cleaning agents. This extensive avenue of biosurfactants owes to the simplicity in their amphiphilic structure which permits them to interact directly with the lipid membrane of the coronavirus, in a way which wouldn't be of significant threat to the host. Although it could possibly interact and affect the virus, it could also affect human internal organs/cells by interacting with lipid membrane, if (biosurfactant is) ingested, and it still needs further studies in human models. The structure of the coronavirus, in this case SARS-CoV-2, is detrimentally dependent on the integrity of its lipid membrane which encloses its vital proteins and RNA. Biosurfactants possess the innate ability to threaten this membrane, a result of their own hydrophobic domains across their amphiphilic structure. With biosurfactants additionally being both natural and sustainable, while also possessing a remarkably low cytotoxicity, it is of no doubt that they are going to be of increasing significance in dealing with the current pandemic.

PurposeMost theory and empirical research on the impact of e‐government on citizens' trust in government remains at the macro‐level and misses out on the complexities of the interaction between e‐services and citizens' trust in government. The purpose of this paper is to provide a deeper understanding of this complexity.Design/methodology/approachThe research strategy is a comparative case study of two e‐services in Chile: a tax administration and an e‐procurement system. Data were collected from a variety of users (citizens and business owners) and public sector employees in the Araucania Region in Chile.FindingsWithin e‐services, the most easily perceived and influential trustworthiness cues are those outcomes that directly impact the citizen. These cues shape citizens' resultant interpretations of and trust in the public sector agency. Furthermore, the direction of this influence is mediated by individuals' particular circumstances and value positions. Key to understanding the process of building and destroying trust is the identification of the value conflicts that can emerge from e‐service implementations and how they align with citizens' values.Research limitations/implicationsThe research conclusions are potentially an artefact of the financial nature of the e‐service transactions and the cultural uniqueness of Chileans.Originality/valueThe paper presents an original integrated conception of trust and institutional trust as well as a comparative analysis of citizens' perceptions and interpretations of “successful” e‐services.