This paper introduces the theoretical lens of the everyday to intersect and extend the emerging bodies of research on contestational design and infrastructures of civic engagement. Our analysis of social theories of everyday life suggests a design space that distinguishes 'privileged moments' of civic engagement from a more holistic understanding of the everyday as 'product-residue. ' We analyze various efforts that researchers have undertaken to design infrastructures of civic engagement along two axes: the everyday-ness of the engagement fostered (from 'privileged moments' to 'product-residue') and the underlying paradigm of political participation (from consensus to contestation). Our analysis reveals the dearth and promise of infrastructures that create frictionprovoking contestation through use that is embedded in the everyday life of citizens. Ultimately, this paper is a call to action for designers to create friction.
We report on the results of a diary study of the everyday volunteering and help giving of individuals in the millennial generation. We describe the breadth of work structures implicated in volunteering, the social structures implicated in volunteering, and the interdependencies between the two. We analyze the roles that technology plays in volunteering with a particular focus on the forms of infrastructure that are constituted through the work and social structures of this philanthropic activity. Finally, we reflect on design opportunities for infrastructures where work and social structures meet to support more everyday, ubiquitous forms of volunteering.
This paper reports on an in-the-wild design experiment aiming to support participation and engagement in the semipublic space of a temporary art exhibition. Through interviews with 19 visitors we analyze the collaborative production of text about artworks in the exhibition in the physical space of the gallery. Our design, deployed throughout the venue for one month, makes use of people's personal mobile phones to interact with shared digital displays in the gallery. The findings help us understand and develop the notion of local participatory IT from actual use. We discuss people's diverging perceptions of what one is participating in and why as well as the impact of previous experiences with mobile technology. This leads us to propose three strong concepts to support understanding and design of technologies that foster local participation: Local area networking, hyperlocality, and global read/local write.
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