It has become an essential element for all organizations to be engaged in a more deliberate transform for prevention, protection, preparedness, mitigation and reaction to Business Continuity Management (BCM) and recovery. It is becoming risky for the organization to reply of disaster plan which targets to minimize the causes of the disruption. An organization should take a proactive approach to reduce the likelihood as well as the probability of the disruptions. It involves the development of advanced measures and actions that enable the organization to take action in such a way that the critical and essential functions of business could continue according to the predefined level of change and disruption. Recovering from disruptions is a challenge; it relies on an emergency response plan or uses disaster management strategies that were previously used. BCM is considered mandatory to provide a systematic approach towards crisis response in order to increase organizational resilience capability. It is necessarily required by the organization to protect its reputation, brand, value adding activities and stakeholders' interests. This paper proposes an intelligent framework that applies the business continuity management process on an educational institute which reveals the stakeholder awareness of the business continuity level in their organization. In order to successfully formulate the proposed framework, the research went through a set of phases. The research presented the whole process phases for developing the proposed framework which is based on applying the suitable technique in each phase to guarantee a suitable performance with ensuring the results' validity. The research used 93% confidence, Z = 1.98 with error margin E = 0.03 for sampling selection and the determined association were 94% confidence for 93 rules. Finally, the research discussed the recommendations for successful crisis management process with the support of intelligent techniques.