This study was carried out in order to improve the understanding and learning of participants enrolled in face-to-face training programs, and to enhance their learning and retention of content through multimedia materials. A qualitative study was conducted to inquire about the perception of the participants and instructors of an Administrative training program. Through observation, interviews and a survey, the data was collected to analyze and interpret; it provided the knowledge to identify five perceived influencing aspects on the acceptance of multimedia in training programs, relating to comprehension, perspective of educational technology, beliefs and requirements of multimedia materials and academic performance. Such diagnosis provides a way to improve the instructional design of training courses; also designing multimedia materials that meet the expectations of future users and create competitive advantage by implementing multimedia materials, these would make a big difference from other courses.