The boundless in the digital world is one of the terms used to describe the present state where everything depends mostly on the use of technology. The increased dependency on these technology services has indirectly increased the risk of threats and cyber-attacks. One of the popular solutions to defend against these threats is by implementing the Cyber Security Operation Center (SOC) to monitor, track and handle the cyber incidents. However, there are a number of factors that affect the success of the SOC. Therefore, this paper aims to highlight the importance of the human, process and technology factors towards the establishment of SOC. A comparison of the previous establishment of SOC from the literature is made. The inputs from the literature come from the journal, proceeding, report starting from the year 2011 until 2018. From the result of the comparison, it presents the requirement of human, process, and technology to make sure the SOC work efficiently to defend against the cyber-attack.

Cyberattacks have changed dramatically and have become highly advanced. This latest phenomenon has a massive negative impact on organizations, such as financial losses and shutting-down of operations. Therefore, developing and implementing the Cyber Security Operations Centre (SOC) is imperative and timely. Based on previous research, there are no international guidelines and standards used by organizations that can contribute to the successful implementation and development of SOC. In this regard, this study focuses on highlighting the significant factors that will impact and contribute to the success of SOC. Simultaneously, it will further design a model for the successful development and implementation of SOC for the organization. The study was conducted quantitatively and involved 63 respondents from 25 ministries and agencies in Malaysia. The results of this study will enable the retrieval of ten success factors for SOC, and it specifically focuses on humans, processes, and technology. The descriptive analysis shows that the top management support factor is the most influential factor in the success of the development and implementation of SOC. The study also contributes to the empirical finding that technology and process factors are more significant in the success of SOCs. Based on the regression test, the technology factor has major impact on determining the success of SOC, followed by the process and human factors. Relevant organizations or agencies can use the proposed model to develop and implement SOCs, formulate policies and guidelines, strengthen human models, and enhance cyber security.