Today, new communication technologies, which are used very actively in almost all areas of life, have brought about creation of the new communication platforms. These technologies, which build new processes especially in terms of the rapid and easy dissemination of information, are indispensable for the people. The field of education has also been heavily influenced by new technological developments and a wide variety of different education systems connected to technological tools have emerged. These structures, which are defined as distance education systems and created as a result of the union of new communication technologies and the field of education, continue to become widespread day by day in Turkey and in the world. When the studies in the literature are examined, the concepts of communication and interaction come forward as the main problem of distance education systems, and the similarity of the education process and the communication process draws attention. When looking at both processes, the feedback mechanism functions as a control. Therefore, success cannot be achieved in a process without this feedback mechanism. In addition, the person who is going to teach should have the skills to effectively manage the communication process. Distance education systems have an important place, especially at the higher education level. These systems, which have become competitors of traditional education systems, are a very current topic. In the study, starting from the concept of new communication technologies, the relationship between these technologies and distance education systems was emphasized and the necessity of the concepts of communication and interaction for distance education systems was emphasized. Within the scope of the research, the distance education portal of Fırat University was examined by using the descriptive analysis method, and the problems experienced in this process were determined and suggestions were made to solve these problems.