In the article, an extension of process modeling languages is designed and realized as a prototype. With it, the semantics of labels for process model elements formulated in natural language can be represented by terms from a formal ontology. This formalization of model element-related semantics can eliminate the scope for interpretation connected with the use of natural language and improve query functionalities in modeling tools. In addition, new possibilities for the validation of process models are provided through the use of rules in combination with ontologies.

This paper describes the foundations of smart business process management and serves as an editorial to the corresponding special issue.

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Information can be declared as fundamental component for the performance of service processes.Especially for the service provision of Technical Customer Services (TCS), information is a key driver for productivity. Thereto, mobile Information Systems (IS) are a critical success factor to provide the TCS with needed information for a high-quality service delivery at the right time, at the right place and in an adequate way. Before such IS can be designed purposefully, existing information needs have to be identified first. Therefore, we investigate information needs for mobile TCS in a case study of the machinery and plant engineering industry. The resulting consolidated catalogue of information needs gives an overview of needed information of the TCS during service processes and can thus serve as a starting point for the specification of mobile TCS support systems.