PurposeThe purpose of this paper is to understand what factors best promote or prevent sustainable construction practices and establish the consistency of how sustainability is measured.Design/methodology/approachA literature review considered the impact of the industry to sustainability and identified what action and initiatives are already in place. Through this, the main drivers, barriers, measures and benchmarks were identified. The opinions of building surveying professionals were sought and analysed.FindingsThe paper suggested that fiscal incentives/penalties and regulations help to drive sustainable construction. Such financial implications are consistent with “affordability” being the biggest barrier highlighted. The majority of respondents believed the industry is taking some account of sustainability issues, but identified that more needs to be done.Originality/valueSustainable development is an integral part of the lives and affects all aspects of business operations. This paper provides an in‐depth insight into the level of sustainable development within the construction industry, identifying implications for both the demand and supply side.

Purpose -This paper aims to examine the impact of social networking in the workplace and to assess its use as an effective business tool. Design/methodology/approach -The paper examines positive and negative perceptions of social networking in the workplace and provides a critical review of literature in the area. The drivers of, and barriers to, change are explored, and whether the reasons for some organisations prohibiting or restricting social networking in the workplace are well-founded or corporate suicide. The link between social networking and organisational culture is examined, looking at whether social networking tools are capable of revitalising and reshaping the culture and brand of an organisation, which in turn can lead to better ways of working and increased levels of employee productivity and satisfaction. Findings -The findings indicate that the business advantages and benefits of social networking in the workplace are still very much underappreciated and undervalued. Although some organisations across the world have started to implement some of the facets of social networking technology and reap the business benefits, fear, resistance and risk are the opinions that still dominate many organisations. Originality/value -The value of social networking technology in the workplace is yet to be determined. This paper addresses gaps in the current literature and demonstrates that the business benefits of social networking far outweigh the negative perceptions that are still predominant in the pre-millennial generations. The paper highlights that social networking technology can facilitate improved workplace productivity by enhancing the communication and collaboration of employees which aids knowledge transfer and consequently makes organisations more agile. Moreover, social networking can provide enhanced levels of employee satisfaction by reducing the social isolation of teleworkers and making them feel part of organisational culture during long absences from the physical office.

Purpose -This paper aims to examine the state of knowledge of performance measurement in facilities management, in particular regarding the concepts underlying benchmarking in relation to its ability to drive innovation in the industry. Design/methodology/approach -An evaluation of the key issues surrounding performance measurement and the effective application of benchmarking systems are examined, exploring the possibility of applying a benchmarking technique to measure facilities performance. Findings -The paper suggests that a fully developed performance measurement solution via effective benchmarking can deliver as a business tool in facilities management (FM), whilst acting as a driver in the innovation process. Practical implications -With the nature of performance measurement having changed over the past few decades, the paper acts as a catalyst to how performance measurement systems and techniques operate within FM and stimulate innovation. Originality/value -By adopting the notion of innovation to performance measurement, the paper highlights new areas of thought to facilities management and how performance measurement is strategically applied to the industry.

Purpose -The purpose of this paper is to summarise the main post occupancy evaluation (POE) techniques currently available and illustrate which method would be the most appropriate as a performance enhancement tool within higher education (HE) facilities. Design/methodology/approach -The history of, and barriers to using POE as a performance enhancement tool are analysed through an extensive literature review. Findings -Despite a historic resistance to POE by construction professionals, interest has emerged in recent years, particularly with government clients and public funded projects, with a focus on the outputs of a project as opposed to the inputs. While plenty of methods exist, only a few are specifically suited to evaluate the building performance of educational facilities to maximise student success and productivity.Research limitations/implications -Practitioners and academics who are interested in the various POE methods will find this review relevant in order to choose which method is most appropriate for the assessment needs of HE facilities. Originality/value -Research on POE has been emerging in the field of facilities management for commercial and domestic buildings, but little attention has been drawn to HE buildings; although they are a great contributor to individual success and society. This paper provides an historic overview of POE while also assessing its scope, identifying drivers and barriers to it, and outlining the various methods by which it can be conducted.

PurposeA lack of effective and accessible customer performance measurement research is evident within the facilities management (FM) industry. The purpose of this paper is to enhance the level of performance measurement sophistication by developing the strategic application to measure customer satisfaction in FM.Design/methodology/approachThrough an extensive literature review, this paper researches the application of customer performance measurement in FM through a strategic management context.FindingsThe development of a customer performance measurement system (CPMS) for FM is introduced. The CPMS consists of four stages, combining quantitative benchmarking techniques with qualitative analysis in order to produce strategic objectives for business process improvement.Research limitations/implicationsThe CPMS framework is currently being tested. This paper should firstly be interpreted as an introduction to the theory and process behind the CPMS, whilst secondly in providing an update on the preliminary research findings from stage 1.Originality/valueThe level of sophistication of customer performance research within FM is limited. This paper aims to increase the accessibility and applicability of strategic customer performance measurement in FM to both FM customers and providers.