Purpose – The purpose of this paper is to seek to investigate public trust as an important factor of performance in the charitable sector, and explain the necessity of including public trust assessment in charity performance measurement. Design/methodology/approach – Two focus group interviews were conducted in the UK to investigate the reasons for trust and lack of trust in charities, which contributed to the identification of the relation between public trust and charity performance measurement. Findings – Indicators of public trust in charities are not only related to some conventional criteria for evaluating charity performance, but also shed light on “soft” factors which are relatively new criteria used to assess performance. Furthermore, measuring public trust is an indispensable supplement to existing approaches of performance assessment in the charitable sector. It remedies the drawbacks of previous studies by employing a “bottom-up” approach to evaluation that avoids the conflicting demands of different stakeholders when deciding assessment criteria. Research limitations/implications – Re-conducting the study with larger samples, combining with quantitative surveys, and applying more rigorous approach to data analysis could be helpful for improving the generalizability of the results. Practical implications – The study highlights the necessity of considering public trust when measuring charity performance. Additionally, it suggests charities to make improvements of their performance based on the reasons for trust and lack of trust. Originality/value – It provides insight into the public trust of charities and, for the first time, explores the applicability of measuring public trust in charity performance evaluation.

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The abolition of dual administration of non-governmental organizations (NGOs) in China is an inexorable and essential trend toward a genuine civil society. This article seeks to examine the challenges that come with the abolition of the dual administration and to explore how to address them during this transitional period. It considers the state dominated NGO governance in China and its transformation since the 1990s and argues that the decisive role the government plays in NGOs' development, which is criticized by many scholars, is the outcome of Chinese history, political culture and the needs of NGOs. It gives account of the challenges for NGO governance and development following the abolition of dual administration. Suggestions for new approaches to NGO development are discussed from the perspectives of a value-based partnership between NGOs and the government, the importance of securing public trust, the development of legal systems and finally, the role of NGO network organizations.Résumé La suppression de la double administration des ONG en Chine est une tendance inexorable et essentielle vers une véritable société civile. Le présent document vise à examiner les défis qui accompagnent la suppression de cette double administration et à étudier comment y faire face au cours de cette période de transition. Il étudie la gouvernance dominée par l'É tat des ONG en Chine et sa transformation depuis les années 1990, et fait valoir que le rôle décisif joué par le gouvernement dans le développement des ONG, qui est critiqué par de nombreux chercheurs, est le résultat de l'histoire et de la culture politique chinoises ainsi que des besoins des ONG. Il rend compte des défis pour la gouvernance et le dével-oppement des ONG suite à la suppression de la double administration. Des propositions pour de nouvelles approches en matière de développement des ONG sont abordées sous l'angle d'un partenariat fondé sur des valeurs entre les ONG et le gouvernement, de l'importance d'assurer la confiance du public, du développement de systèmes juridiques et, enfin, du rôle des organisations du réseau des ONG.Zusammenfassung Die Abschaffung der dualen Administration von nichtstaatlichen Organisationen in China ist ein unaufhaltsamer und wichtiger Trend in Richtung einer echten Bürgergesellschaft. Dieser Beitrag untersucht, auf welche Probleme man bei der Abschaffung der dualen Administration stößt und wie man mit diesen während der Ü bergangsphase umgehen sollte. Dazu werden die vom Staat dominierte Steuerung der nicht-staatlichen Organisationen in China und deren Umwandlung seit den 90-iger Jahren betrachtet. Es wird behauptet, dass die entscheidende Rolle, die die Regierung in der Entwicklung nicht-staatlicher Organisationen spielt und die von vielen Wissenschaftlern kritisiert wird, das Resultat der chinesischen Geschichte, der politischen Kultur und der Bedürfnisse der nichtstaatlichen Organisationen ist. Der Beitrag schildert die Probleme im Zusammenhang mit der Steuerung und Entwicklung nicht-staatlicher Organisationen nach der ...

This paper provides a critical interrogation of government-led reform of higher education (HE) in England. Its focus is marketisation, and in particular, the concepts of 'value for money' (VFM), teaching excellence, and students as educational consumers. Hitherto, research on VFM in HE has been largely quantitative in nature and primarily focussed on student perceptions. This qualitative research study contributes to existing knowledge, by comparing the perceptions of students and university lecturers in the social sciences. Undertaken at a Northern university between 2017 and 2019, it highlights key concerns around changing student expectations, managerialism and the potential instrumentalisation of learning and teaching. The issues explored here lend themselves to a broader based study across different types of Higher Education Institutions (HEIs) and different cognate areas.