The events that took place in the year 2020 have shown us that society is still fragile and that it is exposed to events that rapidly change the paradigms that govern it. This has been shown by a pandemic like Coronavirus disease 2019; this global emergency has changed the way people interact, communicate, study, or work. In short, the way in which society carries out all activities has changed. This includes education, which has bet on the use of information and communication technologies to reach students. An example of the aforementioned is the use of learning management systems, which have become ideal environments for resource management and the development of activities. This work proposes the integration of technologies, such as artificial intelligence and data analysis, with learning management systems in order to improve learning. This objective is outlined in a new normality that seeks robust educational models, where certain activities are carried out in an online mode, surrounded by technologies that allow students to have virtual assistants to guide them in their learning.

Currently, universities, as centers of research and innovation, integrate in their processes various technologies that allow improving services and processes for their members. Among the innovative technologies are the Internet of Things that, through a variety of devices, allows obtaining data from the environment and people. This information is processed in cloud computing models and Big Data architectures that obtain knowledge through data analysis. These results lead to improving processes and making better decisions that improve the services available at the university. The integration of technologies allows for the generation of a sustainable environment that seeks the cohesion of the population with the environment, in such a way that economic growth is guaranteed in balance with the environment. However, all technology needs to guarantee the security of processes and data, and for this purpose, a new technology such as blockchain is integrated, which seeks to respond to two needs, the security and agility of processes. Integrating this technology in a university requires the analysis of the blockchain components to generate a new layer that adapts to the architecture of a university campus. This ensures that the data are kept cryptographically private to avoid exposure and that the entire process is verified by multiple blocks.

Currently, there are several emerging technologies that seek to improve quality of life. To achieve this, it is important to establish the various technologies’ fields of action and to determine which technology meets the conditions established by the environment in which it is designed to operate in order to satisfy the needs of society. One type of environment is the university campus. This particular environment is conducive to the development and testing of technological innovations that might later be replicated in larger environments such as smart cities. The technology that has experienced the greatest development and introduction of applications is the Internet of Things. The wide variety of available devices and the wide reach of the Internet have become ideal parameters for the application of the Internet of Things in areas that previously required the work of people. The Internet of Things is seen as an assistant to, or a substitute for, processes that are generally routine and which require the effort of one or more people. This work focuses specifically on processes to improve administrative management in a university through the use of the Internet of Things.

Currently, universities are going through a critical moment due to the coronavirus disease in 2019. To prevent its spread, countries have declared quarantines and isolation in all sectors of society. This has caused many problems in the learning of students, since, when moving from a face-to-face educational model to a remote model, several academic factors such as psychological, financial, and methodological have been overlooked. To exactly identify the variables and causes that affect learning, in this work a data analysis model using a Hadoop framework is proposed. By processing the data, it is possible to identify and classify students to determine the problems they present in different learning activities. The results are used by an artificial intelligence system that takes student information and converts it into knowledge, evaluates the academic performance problems they present, and determines what type of activity aligns with the students. The artificial intelligence system processes the information and recommends activities that focus on each student’s abilities and needs. The integration of these systems to universities creates an adaptive educational model that responds to the new challenges of society.

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