Organizations face immense challenges in improving their performance and productivity in the present changing and competitive business world. Experts view employee empowerment as an effective tool that fosters organizational performance, employee satisfaction and service quality. The present study intends to identify the influence of employee empowerment on employee satisfaction and service quality, and the impact of employee satisfaction on service quality. Fourteen dimensions and 52 item statements of employee empowerment, service quality and employee satisfaction have been adopted from previous studies to undertake this study. Data have been gathered following a quantitative survey conducted among a diverse group of employees (N = 240) working in 20 different financial institutions including private banks, leasing and insurance companies in Bangladesh. Several statistical techniques consisting of descriptive analysis, Pearson correlations and regression analysis have been applied using SPSS software to analyze collected data. The results of the statistical analysis reveal that employee satisfaction and service quality significantly depend on employee empowerment, and satisfied employees provide better quality service. The findings of this research have explicit implications for both the employees and the organizations. This study suggests that by empowering employees, an organization can increase the level of employee satisfaction that in consequence upturns service quality.

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PurposeDespite entrepreneurial intentions being a central and enduring construct in entrepreneurship research, most research on intentions focused on factors that underpin an individual's entrepreneurial intentions. This study extends the emerging literature on fear of failure and resilience to understand how they influence entrepreneurial intentions. The authors do this in a context where job prospects are low, and unemployment is high to understand what potentially prevents educated youth in a developing country from pursuing self-employment.Design/methodology/approachThis study applies the structural equation modelling (SEM) using AMOS 25 to test the hypotheses on a sample of 238 third- and fourth-year Bangladeshi students facing an important career decision. A replication study is also conducted with an additional sample (n = 209) to verify the robustness of the findings, using a different measurement of resilience and a different analysis method – partial least square (PLS)-SEM in Smart-PLS 3.FindingsThe study finds support for the mediation model where fear of failure mediates the relationship between resilience and entrepreneurial intentions. The findings suggest that resilience enhances entrepreneurial intentions while also reducing the negative effects of fear of failure on entrepreneurial intentions.Originality/valueThis study contributes to an underexplored area of entrepreneurial intentions literature by exploring how resilience relates to fear of failure and entrepreneurial intentions. The findings demonstrate the importance of resilience through its direct effect on intentions as well as its indirect effect through its influence on fear of failure. The findings have implications for potential entrepreneurs and educational institutions providing training in entrepreneurship.

PurposeThis study aims to explore the influence of perceived hope, intrinsic spirituality and supervisor support on job involvement at the time of work from home during the COVID-19 pandemic.Design/methodology/approachThe sample included 263 employees working from home (WFH) for the first time in their careers due to COVID-19. The authors applied structural equation model and multigroup analysis (MGA) in SmartPLS3 to examine the hypothesized relationships, and artificial neural network (ANN) analysis to determine the relative influence of the antecedents.FindingsResults indicate that both personal (such as perceived hope and intrinsic spirituality) and job (supervisor support) resources determine job involvement during remote working, with a moderating impact of age on the relationship between intrinsic spirituality and job involvement. The ANN analysis shows that perceived hope is the most influential determinant of job involvement when employees work from home.Practical implicationsThis study suggests that when employees work remotely, organizations can generate higher job involvement by conveying a higher perception of hope and spirituality and providing supervisor support through planned hope interventions, promoting prosocial behavior and making changes in leadership style (check on instead of check-in).Originality/valueThis study extends the job demands-resources (JD-R) model with new insights into the impact of personal and job resources on job involvement during the new normal remote working era.