Purpose This paper aims to examine loyalty formation, including service quality, perceived value, image and satisfaction as determinants, and their effect on the financial performance of Islamic banks. Design/methodology/approach Data were collected from 280 Islamic bank clients in Indonesia and bank financial performance data from bank financial reports. Variance-based partial least square modelling was used to assess the relationships between loyalty, its determinants and their influence on bank financial performance. Findings This study finds that client loyalty towards Islamic banks is most influenced by perceived service quality and perceived value. Further, this study documents the importance of client loyalty in influencing bank financial performance and indirect effect of clients’ satisfaction on financial performance through the strengthening of client loyalty. Practical implications This study offers a path for the managers of Islamic banks to enhance financial performance by enhancing client loyalty. To develop client loyalty, this study suggests that Islamic banks should offer economical and service-derived benefits that are superior to those other banks offer. Further, Islamic banks need to ensure that their business operations are compatible with Islamic values. Originality/value This is an early empirical study attempting to examine the link between customer loyalty and its impact on Islamic bank financial performance.

Purpose This study aims to examine factors driving millennial loyalty towards artificial intelligence (AI)-enabled mobile banking services in Islamic banks. Design/methodology/approach This research collected the data from 204 millennial customers of Islamic banks in Aceh, Indonesia. Partial least square (PLS) was used to evaluate the effect of service factors (the need for service and service quality), technology-based factors (attitudes towards AI, relative advantage, security and trust) and religiosity on millennial loyalty towards AI-enabled mobile banking. Findings This inquiry reveals that service quality, attitude towards AI and trust are determinants important for millennial loyalty towards AI-enabled mobile banking. Further, this research notes the significant role of religiosity on millennial loyalty towards mobile banking services. Practical implications This study suggests Islamic banks focus on developing millennial trust and attitude towards AI to increase their loyalty towards AI-enabled mobile banking services. Further, Islamic banks operation that complies with Islamic law is strongly suggested to develop millennial loyalty. Originality/value To the best of the authors’ knowledge, this is the first study that tries to scrutinize loyalty towards AI-enabled mobile banking.

This study examines the factors that influence the attitudes and perceptions of the millennial generation towards the use of mobile banking services and artificial intelligence-based mobile banking services. The research questionnaire is distributed using Google Form to customers using Islamic banking mobile banking services in three cities in Aceh Province, Indonesia, namely; Banda Aceh, Langsa, and Lhokseumawe with a total sample of 204 Muslim millennial generation respondents. Partial least square (PLS) is used to test technology-based differential effects (attitudes towards artificial intelligence, relative advantage, trust and security of mobile banking) and non-technology based (need for service, quality of service) as well as factors of religiosity on the use of mobile banking services and artificial intelligence mobile banking service. This study results in the findings that the construct of trust, attitudes towards artificial intelligence, religiosity, and relative advantage are the main determinants of mobile banking adoption intentions and also show the gap between millennial generation customers in trust levels, attitudes towards artificial intelligence, religiosity and perceived relative advantage between the two dependent variables. Finally, the trust construct has the greatest impact on the use of mobile banking and artificial intelligence services.

This research is conducted to investigate the factors that influence the attitudes and perceptions of digital natives in using mobile banking and artificial intelligence (AI)-enabled mobile banking. Partial least squares were applied to examine the differential effects of technology-based (i.e. attitudes toward AI, relative advantage, trust, security in specific mobile banking activities), non-technology based (i.e. the need for service, quality of service) and religiosity. This study utilizes 339 digital native respondents. The questionnaire distributed to Islamic banking customers in three cities in Aceh Province, Indonesia. The study results the perceived trust construct, and the security in specific mobile banking activities is the major determinant of mobile banking adoption intention and also indicates a divide in how digital natives perceive the perceived trust between two dependent variables. Then the relative advantage construct has the most impact on mobile banking usage. However, the relative advantage was not significant for AI-enabled mobile banking. For managerial practices, this study provides guidelines for Islamic bank management to improve the trust, security and relative advantage of their mobile banking services as a strategy for developing the sustainability of the business.

<p>This paper aims to examine the labor absorption in the real sector, including three essential determinants, namely Non-Performing Financing, Third Party Funds, and Profit-Sharing Financing. The object of this research is the Islamic Commercial Bank in Indonesia. Data analysis techniques in this study use path analysis. The results showed that (i) Profit Sharing Financing and Non-Performing Financing directly had a positive and significant effect on the Real Sector Labor Absorption variable; (ii) Third Party Funds are insignificant to the variable Real Sector Labor Absorption; (iv) Third Party Funds have a positive and significant effect on the variable Real Sector Labor Absorption through Profit-Sharing Financing; and (v) Non-Performing Financing is not significant to the Real Sector Labor Absorption variable through Profit-Sharing Financing.</p>