A wireless environment is characterized by its dynamic nature, inherent uncertainty, and imprecise parameters and constraints. Network settings such as speed, RSS, network delays, etc. are inherently imprecise. Due to this vagueness, accurately measuring these network parameters in a wireless environment is a difficult task. As a result, a fuzzy logic approach appears to work best when used to design systems in such environments. Although conventional techniques based on precise values can be used to reduce transmission delay, they cannot produce intelligent and efficient transfer decisions that take into account all the constraints of the network. Thus, using one criterion only can lead to service disruption, unbalanced network load, and inefficient handoff. Therefore, to guide the Horizontal handover process in wireless networks towards making a better choice for VoIP in congested environments, we propose the integration of the Fuzzy-AHP and VIKOR method in SDN (Software Defined Networking) controller on several criteria (the signal-to-noise ratio plus interference (SNIR), packet loss, jitter, delay, throughput). However, the results of this work show that our contribution maintains a good quality of service for real-time applications.