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The present study aims to identify, fault finding and improving organizational processes of Student Assistance of Saghez Branch and is an exploratory and descriptive explanation survey. In The research with process and integrated view (helicopter view) all processes of Student Assistance will be identified, with software and maps IDEF a schematic model of organizational processes of Student Assistance is derived. In the next step, fault finding processes and activities related to them have been extracted using the EFQM and Workshops and meetings with staff and members of the faculty and students and also modeled of the top Azad Universities in Iran. And to improve in line with the strategy, mission and goals of the university practical suggestions provided. Then by extracting the relevant parameters of the process, practical programs and the periods of time to monitor and measure the parameters of the process to improve efficiency, effectiveness and the efficiency of the process was proposed.