In today's competitive world, organizations are constantly seeking new ways to maximize the performance of their employees are working. Despite the increasing use of information technology, there are still gaps in the organization's performance. There are now firmly believed that the performance of their employees largely beyond the requirements defined roles depends. In recent years the development of new technologies and global economic growth will lead to increased competition and rapid changes in the nature of work organizations. As a result of these changes and prepare for future changes substantially increasing pressure on employees to take responsibility for career planning, training, salary and benefits will be logged. Also enterprises to compete on the global stage, satisfy the needs and expectations of customers and adapt to the changing nature of jobs, tend to choose employees who seek to go beyond their duty to act in the role specified in the job description. One reason is that successful organizations are that they have staff who are working beyond their official duties.Institutional research effort that is beyond the employee's duties are defined, as it "organizational citizenship behavior» (OCB) to learn. International Journal of Academic Research in Business and Social SciencesSeptember 2013, Vol. 3, No. 9 ISSN: 2222 507 www.hrmars.com/journals Employee's behaviors that go beyond the requirements for the organization's benefit and, as an inevitable necessity for the effective functioning of the organization is recognized that it can be interpreted as organizational citizenships behavior (Barney, 1991). Ride this study the impact of organizational citizenship behavior on organizational learning quality management and organizational performance to evaluate. Thus, a conceptual model to evaluate the impact of these factors on the behavior of citizens in the municipality of Qods city questionnaire assessed and tested. The research method used in this research is descriptive and co relational -Structural equation modeling was. Finally, to improve the effectiveness factors citizenship behaviors, is proposed.