The paper aims to examine the relationship between emotional labour (EL) techniques of surface acting (SA) and deep acting (DA) with spiritual intelligence (SQ). Building on Multiple Intelligence Theory (MI), 373 service personnel, mainly teachers, were drawn through a list-based simple random sampling, from 30 secondary schools around Peninsular Malaysia. Structural equation modeling (SEM) was used to test the hypotheses, and the proposed model was assessed through renowned model fit indices. Findings revealed that SQ buffers EL costs, as both SA and DA routine became positively related to SQ. Proposed model had reasonable fit indices with ?� / df� ratio (1002.288 / 336) = 2.983, RMSEA (0.078) and CFI (0.931). Providing empirical support to the hypotheses that EL performance tends resonate well with spiritual intelligent service personnel. The adequacy of this paper�s findings is vital as it cut across all Faiths. Practically, it tends to stimulate service personnel towards a higher degree of self-awareness and imbue them with the capacity to be flexible, face and transcend pain and suffering. Socially, it sustains a friendly and cordial interpersonal relationship with others (customers). Policy wise, it informs organizations to re-align HR strategies to capture �Type B� personalities. Theoretically, it stirs more research on SQ as it affects service personnel�s organizational behaviours. The paper is cross-sectional and limited to one group of service personnel (teachers). Future study may consider other groups to ascertain the generalisability of these findings. While augmenting body of knowledge on organizational behaviour, the study is pioneered as the first to propose SQ to buffer EL costs, in order to enhance SA and DA techniques.

This paper examined the relationship between spiritual intelligence (SQ) and organizational commitment (OC) among employees. Consistent with Multiple Intelligence Theory (MI), 510 teachers were drawn through a list-based simple random sampling technique in the Peninsular areas of Malaysia. Hypothesis was tested with structural equation modeling (SEM) and the structural model was assessed through renowned GOF indices. Findings revealed that SQ relates significantly positive with OC, such that spiritually intelligent employees are more obliged towards workplace activities. GOF indices showed χ² / df ratio (997.341 / 547) = 1.823, RMSEA (0.057), and CFI (0.903), providing empirical support for the hypothesized structural model. The study outcomes are promising. Theoretically, it contributes to organizational behavior research regarding the influence of spiritual resources and virtues on employees’ behavior. The study has implications for HR policies such as compensation and motivation. Spiritual intelligence aids employees to see beyond the material aspects of the workplace. Hence, they are better inspired when HR managers augment HR policies with SQ components.  Practically, employees are more productive, creative, and resourceful when performing organizational activities. Therefore, the study provides indication on how employees can consider work-related activities as a quest worth achieving. Within this process, lies the opportunity to experience spiritual consciousness which stimulates their personal growth and development. The study is limited in a number of ways. It is cross-sectional, purely quantitative, and has its social-demographic factors controlled.